1. Improving Managerial Efficacy

2. Road Map Developing team-effectiveness
Improving nonverbal communication
Improving listening
Improving speaking
Improving writing
Improving reading

3. Developing team-effectiveness
Establish small teams
Encourage diversity
Determine purpose, procedures & roles
Acknowledge & manage conflict
Cultivate good communication skills
Advance an environment of open communication

4. Developing team-effectiveness
Encourage collaboration & discourage competition
Share leadership
Create a sense of fairness in making decisions
Lighten up
Continually assess performance

5. Improving nonverbal communication
Establish & maintain eye contact
Use posture to show interest
Reduce or eliminate physical barriers
Improve your decoding skills
Probe for more information

6. Improving nonverbal communication
Avoid assigning nonverbal meanings out of context
Associate with people of diverse cultures
Appreciate the power of appearance
Observe yourself on videotape
Enlist friends and family

7. Improving listening Stop talking Work hard at listening
Block out competing thoughts
Control the listening environment
Maintain an open mind
Paraphrase the speaker’s ideas
Listen between the lines
Capitalize on lag time

8. Improving speaking Defeat your natural public speaking fears
Create a sincere rapport with your audience                 
Expertly turn a “speech” into a “conversation”
Use eye-contact, gestures and breath for maximum effect
Develop, organize, and design a presentation  for any occasion
Effectively deliver information from the screen to your audience
Save endless hours of preparation before your next presentation
Handle and profit from tough questions
Use humor safely and effectively

9. Improving writing Identify the message purpose
Select the most appropriate form
Profile the audience
Focus on reader benefits
Avoid gender & racial bias
Avoid age & disability bias
Express ideas positively rather negatively
Use short, familiar words
Search for precise vigorous words

10. Improving writing Keep the message simple Be conversational
Avoid opening fillers
Shun redundancies
Tighten your writing
Don’t convert verbs to nouns
Avoid trite phrases
Strive for parallelism
Highlight important ideas
Test readability

11. Improving reading
You don't have to be a great reader to get the point.
Know WHY you're reading
You don't need to read everything
You don't need to read all of what you DO read
Scan before you read
Prioritize your reading
Optimize your reading environment
Once you start, don't stop
Focus
Practice