1. West Coast Stakeholder Briefing
April 2015
Welcome

2. Introductions and Housekeeping
Francis

3. Agenda 1010 How we are performing Patrick Verwer
Route Matters Steve Fisher &
Terry Oliver
1040 Infrastructure Update Rebecca Freeman
1100 Protecting our revenue & passengers Darren Hanley
1120 Direct Award Update Patrick Verwer
1130 Q&A Francis Thomas
1200 Close
Patrick

4. How We are Performing 87.0% 90.6% 88.5% 87.5% 88.0% 97.2% 97.4%
Train Service
Period 11
Period 12
Period 13
PPM
 87.0%
 90.6%
 88.5%
MAA
 87.5%
 88.0%
Reliability
 97.2%
 97.4%
Patrick
L&SE period 13
PPM 83.1%
MAA 83.6%
Reliability 96.3%
Major issues in Period 13 included
Fatality near Rugby ( 2 March)
OLE problems at Harrow ( 4 March)
OLE down near Leighton Buzzard (18 March)
Broken Rail at Berkhamstead ( 21 March)
Tree on OLE closed Abbey Line ( 31 March)
The top seven delays in the period were all outside of LM’s direct control
But still finished the year with an MMA of 88%
Up from 86%
And one percentage point ahead of target.

5. Recent Achievements Winter 2014 Timetable – biggest change
£62m new Class 350/3s
£20m new Northampton Station
Successful Christmas timetable
Watford Blockade
Silver Whistle – LSE ‘most improved’
BTP award for reducing crime and anti social behaviour
Now ‘loaning out’ our managers to help sister companies
Patrick
That’s our train performance in statistics. But what has this looked like through the eyes of our passengers?
Well in December we successfully introduced the biggest improvements to our timetable since the franchise began in 2007.
This was made possible by £62m worth of new Class 350/3s adding 64,000 seats in and out of Euston each week.
Station improvements have included a £20m new Station at Northampton.
We have also had our best Christmas period for Cancellations and Significant Lateness (2.4%) and our best Christmas period for Reliability (97.8%)
More recently we successfully managed to encourage our passengers to stay away over Easter while the Watford Blockade was on.
And we have picked up some awards including a Modern Railways Silver Whistle in the LSE category for ‘most improved operational performance’.
Not to be out done by the operators, our Revenue & Protection team also picked up a BTP award for reducing crime and anti-social behaviour in the North West.
I could go on but I don’t want to steal the thunder of the rest of the team here today.
But I will pay credit to all of them by telling you that London Midland is now ‘loaning out’ our managers to help sister companies both here and overseas. This includes secondments to Thameslink Great Northern and Keolis in Boston USA.
I think this is a measure of how far we have come in the last few years.
But now I am going to pass you over to my colleagues who are going to tell you more about what you can expect over the coming months.
Starting with our heads of route Terry Oliver and Steven Fisher.

6. Route Matters Terry Oliver – Head of West Coast Services
Steven Fisher – Head of Regional Services
Terry & Steve

7. West Coast Stakeholder Briefing
West Coast Services

8. Successes Introduction of class 350/3 fleet
December 2014 timetable with strengthened trains and new trains
New station at Northampton
Delivery of Access for All schemes at Leighton Buzzard, Hemel Hempstead & Berkhamsted
Cancellations significantly improved
Building good relationships with stakeholders

9. Challenges WCML – Europe’s busiest mix traffic railway
Major incidents and their overall affect on PPM
Management of PPM failures causes
Fleet reliability
Completion of Watford
Stafford Resignalling and other projects

10. Class 321’s Franchise originally planned to end Sept. 2015
Extended to April 2016
In discussions for Direct Award till June 2017
Consequential effect on rolling stock availability
Class 321’s no longer available from Sept. 2015
Objective is to maintain current service
Work class 350 fleet more
Class 319’s on WCML and Abbey line
In detailed negotiation with the Rolling Stock Company

11. The Year Ahead
The number of Network Rail / third party infrastructure projects across the route
Getting on top of performance
Rugby World Cup

12. West Coast Stakeholder Briefing
Regional Services

13. Successes More peak time trains between Birmingham and London
New fast am peak train between Coventry (departs 07:00) and London (arrives 08:28)
Extra seats at peak times and at weekends
Funding secured for step-free access at Stechford as part of Government’s Access for All programme
More car parking at Centro-managed Park and Ride sites through layout optimisation

14. Challenges Infrastructure and fleet reliability
Baseline performance is improving – PPM targets met or exceeded on Birmingham-Northampton and Coventry-Nuneaton routes
However, single incidents can have a devastating impact on reliability and PPM
10% of PPM failures on Birmingham-Northampton route caused by signalling failures

15. Performance
Birmingham-Northampton PPM up from 85% last year to 86.1% - moving annual average (MAA) up from 81% to 83.9%
Coventry-Nuneaton PPM up from 96% last year to 97.7% - MAA up from 95% to 97%
Cancellations figures remain low – 2.2% on Birmingham-Northampton, 0.2% on Coventry-Nuneaton

16. NUCKLE Phase 1 Package 1
Delivered by Coventry City Council, in partnership with Warwickshire County Council and Centro
Two new stations at Coventry Arena and Bermuda Park planned to open in 2015
First phase of a bigger project
No change to train frequency or capacity in Phase 1.1
No capacity to serve special events traffic at Ricoh Arena in Phase 1.1
Phase 1.2 (enhanced train service) in development

17. The Year Ahead
Redeveloped New Street Station concourse due to open September 2015
Support for third-party projects (e.g. NUCKLE 1.2, Kenilworth new station)
Volume and scale of Network Rail renewal and enhancement projects (e.g. New Street resignalling) presents a significant challenge to service delivery

18. Infrastructure Update Operations Project Manager
Rebecca Freeman
Operations Project Manager
Rebecca

19. Watford Area Renewals Programme
Network Rail £81m scheme to tackle the common causes of delay
175km of new fencing to stop farm animals getting onto the line, discouraging trespass and helping to reduce cable theft  
All signalling between Kings Langley & Bushey will be renewed
Over 15km (9 miles) of new track will be laid
An upgrade of the overhead line equipment

20. Background Originally there were five long closures planned including:
a 16 day closure in August 2014
a 9 day closure in February 2015
However following a review work was planned to take place over a series of weekend closures.

21. Planned Dates 2014 Saturday 3 to Monday 5 May
Saturday 9 to Monday 11 August
Saturday 16 to Monday 18 August
Saturday 23 to Tuesday 25 August
Wednesday 24 to Monday 29 December
2015
Saturday 14 to Monday 16 February
Saturday 21 to Monday 23 February
Friday 3 to Tuesday 7 April

22. However:

23. What did we do?
Reverted back to normal timetable for both weekends and also the Mondays which were planned to be a 2 track railway until
Timetable was showing in Journey Planning systems from Monday 9 February.
Comms message was that we were back open for business at the weekends.

24. Easter 2015
Watford blockade planned for Saturday 3 to Tuesday 7 April took place.
NR altered their work bank – although the major piece of work, the replacement of Orphanage Road bridge went ahead as planned.
Heavy focus from NR and other stakeholders on contingency planning – following the issues at Finsbury Park on 27 December.

25. The Abbey Line The Abbey Line was subject to
additional closures due to the
installation and commissioning of
new signalling at the junction with
the mainline.
The line was closed :
Saturday 9 to Monday 25 August
Sunday 30 November to Monday 29 December

26. Communications Joint industry approach Press releases
Station posters/OIS screens
Passenger leaflet
Press advertising
Social media #WatfordUpgrade
Use of local authority screens
London Midland shot
Fortnightly Stakeholder update
Internal comms – LM weekly update
Station briefs

27. Orphanage Road bridge

28. Stafford Area Improvements Programme
The scope of the Stafford area improvements programme is to resolve the passenger and freight capacity performance constraints in the Stafford area in order to satisfy the future timetable aspirations.
The three major work-banks for the programme are:
Stafford area enhancement and re-signalling,
A new 4.5km section of twin track railway to the rest of the existing main line railway and a bridge flyover to link it with the Stone line and
Slow speed improvements between Norton Bridge and Crewe.

29. Stafford Area Improvements Programme
These improvements will facilitate:
Two extra trains per hour between London Euston and the North West,
One extra train between Manchester and Birmingham,
One extra freight train through Stafford,
Reduce congestion so trains are more punctual and
Improve the operational flexibility to allow the railway to remain open when maintenance work is required.

30. Planned Dates 2015 Friday 1 May – Monday 4 May
Friday 28 August – Tuesday 1 Sept (signalling commissioning)
2016
Thursday 24 March – Tuesday 29 March (flyover commissioning)
Friday 29 April – Monday 9 May
Friday 27 May – Tuesday 31 May

31. Liverpool Lime Street
In conjunction with planned signalling and track renewals in the Liverpool area, the opportunity is being taken to remodel the layout of Liverpool Lime Street Station and its approaches to meet anticipated growth, and to improve the capability in terms of capacity, performance, operational flexibility and the ability for Network Rail to access and maintain the infrastructure. The operational benefits from the re-signalling include improved station flexibility, performance and capacity for longer trains and future growth.

32. Liverpool Lime Street
The operational benefits from the re-signalling include improved station flexibility, performance and capacity for longer trains and future growth.
The revised station layout will give:
an additional fast lines platform (between Platforms 6 and 7) and
revised crossover arrangements at the entrance to the station to allow additional parallel moves (particularly to/from Platforms 1-4 to improve the operational flexibility for the movement of local services) and reduce the challenges of maintenance access.

33. Proposed Plan 8 week blockade planned Thursday 9 July to Saturday 5
September
Plan is that train services will
terminate and start at Liverpool
South Parkway with alternative
transport operation in place for
passengers travelling into Liverpool.

34. Protecting our revenue Protecting our passengers
Darren Hanley
Head Of Revenue Protection, Security & Prosecutions
Darren

35. Progress after 6 months Recruitment now finished.
Revenue Collection & Protection plan now completed as set for tasking.
New Security Contract final stages ‘Single Provider’
Seconded BTP inspector ‘targeting top 20 hot spots’
Some Great work by the Prosecutions team increased work for Prosecutions Avg 400 per period.
Cross City News announcement for April 2015

36. Achievements - first 6 months
Increased PFs by over 100% average 2500 per period
Revised Rosters for New Street Station pre TUPE arrangements
PSP Award Winners for PSP of the year.
Apprehension and Imprisonment of ‘Harasser’ 3 month sentence.
St Albans Abbey Line post introduced from May 2015

37. Achievements - first 6 months
Shrewsbury Post introduced from May 2015
Bylaw Enforcements start a week Monday on Cross City Line
Mobile CCTV cameras capturing Bylaw infringements
Winsford & Hartford Stations ‘Adopted scheme’ pilots at Final Stages.
NSNO work and partnership across the LM Network.

38. Direct Award Update
Patrick Verwer
Richard

39. Questions

40. Thank You
Patrick