1. Mary Adams – Patient and Public Engagement Manager
Improving Engagement and Involvement for Health and Care in North Somerset
Mary Adams – Patient and Public Engagement Manager

2. What do we mean by engagement?
Building relationships
with people who currently use, or may use local NHS services in future
with Patients, Carers, Service Users PPGs, Stakeholders, Partners, Providers, VCSE Orgs., Commissioners
Communication – a two way information flow
Listening
Informing
Influencing
Planning and service redesign
Priority setting
Decision making

3. What do we mean by ‘involvement’?
On-going relationships with communities and individuals with the aim of shaping health and care planning and commissioning in North Somerset
Co-designing plans and co-producing outcomes for patients, service users and carers
Often this means working with people lay volunteers on projects, committees and other groups; and
Working with communities of interest or place
The aim is to work together to design and commission health and care services that take account of what matters most to local people

4. Co- production means…
Working together on an equal basis to design services and to come to a decision that works for all
Coming together at the earliest opportunity
Involving the users, carers and families as wells as partners, and stakeholders
VCSE is a very important voice - and can liaise with their communities of interest

5. Engagement and the commissioning cycle

6. What are the benefits of engaging for Practice Patient Groups?
Having a voice to influence strategic joint work
People and Communities Board
Joint Commissioning Committee (Lay Chair)
NSCCG Governing Body ( Lay Chair)
Having a voice in the Joint Strategic Needs Assessment
Document on the North Somerset Council website
Chapters are reviewed and updated on a three year cycle
Receiving information about opportunities to become involved in:
care pathway re-design such as Stroke Services
procurement projects such as Children and Young People’s community services, Non Urgent Patient Transport and specialised commissioning projects
monitoring and evaluating services that we contract, such as the community health services contract with NSCP

7. How can the NS CCG involve PPGs in ways that are meaningful to them?
What do you need from the CCG to help you to become more involved in the commissioning of health services?

8. How best can PPGs improve the practice patients’ voice in the work of the CCG?
Maintain and continue to build relationships with the CCG
Be a point of contact – provide us with up to date contact details and any changes of your membership
Help us to get clear messages out to the Practice Population when there are opportunities to influence big decisions such as formal consultations on service proposals
Think about how your PPG can help the bigger picture
Reducing unnecessary hospital admissions
Reducing unnecessary GP visits by using resources for self-care and self-management of long term conditions
Become involved in influencing the development of primary care services in North Somerset
Sign up to receive the CCG Stakeholder Newsletter on the CCG website
Attend CCG stakeholder events
Think about joining Healthwatch North Somerset if you haven’t already

9. North Somerset CCG is committed to engaging with local communities