1. by Kat Simpson www.KatSimpson.com
Amazon Owes You Money!
by Kat Simpson

2. www.ThatKat.com www.ThatKatRadio.com www.ThatKatGroup.com

3. Why Does Amazon Owe You Money?

6. Why Does AMZ Owe You $$? Shipping Issues Damaged Items Lost Items
Refunds
Why Does AMZ Owe You $$?

8. Shipping Issues Distributor damaged is not “you did it’ UPS = Amazon
USPS or other - Your Issue

9. Damaged Items Distributor Damaged = AMZ pays
Warehouse Damaged = AMZ pays
Customer Damaged = You pay
Misc = it depends

10. Lost Items
Amazon Pays - but if they find it - will take it back

11. Customer Refunds
45 Days after refund AMZ will pay

12. How Do Find The $$??
Amazon Reports!

13. Shipping Issues - Missing
Sellercentral: Inventory: Manage FBA Shipments

14. Shipping Issues - Missing
Sellercentral: Inventory: Manage FBA Shipments

15. Shipping Issues - Stuck
Sellercentral: Inventory: Manage FBA Shipments

16. Damage Issues - Distributor
Sellercentral: Inventory - Manage Inventory - Remove Unfulfillable Inventory

17. Damage Issues - Distributor
Sellercentral: Inventory - Manage Inventory - Remove Unfulfillable Inventory

18. Damage Issues - Warehouse
Sellercentral: Inventory - Manage Inventory - Remove Unfulfillable Inventory

19. Damage Issues - Warehouse
Sellercentral: Inventory - Manage Inventory - Remove Unfulfillable Inventory

20. Damage Issues - Lost
Sellercentral: Reports - Fulfillment - Inventory Reconciliation Report

21. Customer Refunds
Sellercentral: Reports - Customer Concessions - Returns

22. Return Reports

23. Return Reports

24. Return Reports

25. How Do You Get the $$ Back?

26. SellerCentral: Help: View Case Log: Contact Seller Support
How Do Get The $$ Back??
OPEN A CASE
SellerCentral: Help: View Case Log: Contact Seller Support

27. I Do It Myself

28. Do-It-Yourself - Get a Calendar
Daily
Account Health
Feedback
Customer Messages
Amazon Communication

29. Do-It-Yourself - Spreadsheet
Weekly
Shipping - Stuck?
Shipping - Missing?
Unfulfillable - NOT automatic
Monthly - Refunds
Semi-Annually - LTS fees
Annually - Inventory Reconciliation

30. Free Spreadsheet

31. Train Your Own VA

32. Train Your Own VA Virtual Assistant (not local help) Learn it first
Use Google Docs & Video
Jing / Screencast

33. Where Do You Find A VA? “Friend” referrals www.Odesk.com

34. Hire a Service

35. BONUS: Amazon Reports www.ThatKat.com/SCOE MUST BE LOGGED INTO
YOUR AMAZON Account

37. Payments
Amazon Selling Coach
Business Reports:
By Date
Sales and Traffic
Detail Page Sales and Traffic
Seller Performance
> > > 50
Let’s Go Live!