1. 11/23/2018 8:30 AM
BRK3037
BRK3037: Dive deep on building apps and services with the Office 365 Communications Platform
David Newman
Senior Program Manager
Srividhya Chandrasekaran
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2. Office 365 Platform Microsoft Graph CANVASES 1 EXTENSIONS
STANDALONE WEB, DEVICE, AND SERVICE APPS
HUB EXPERIENCES (Outlook, Teams)
DOCUMENTS 
PAGES 
EMBEDDED CANVASES
CONVERSATIONS 1
PEOPLE
COMMUNICATIONS
CONTENT
INSIGHTS
Microsoft Graph

3. What’s Available Today in Skype for Business
11/23/2018 8:30 AM
What’s Available Today in Skype for Business
Solution Areas
Advanced Voice
Embedded Conversations
Customer engagement
Remote Advisor
Bots
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4. Microsoft Teams App Platform
Available now
Bots
Help users get tasks done in conversations
Connectors
Post rich updates to channels
Tabs
Surface rich content within Teams
Office Store
Drive engagement by submitting your app to the Office Store
Actionable Messages
Add rich interaction to your connector cards
Activity Feed
Engage users via feed notifications
Compose Extensions
Allow users to query and share rich cards in conversations
Available in Developer Preview
Reach your users in their chats, channels, notifications, and personal workspace

5. What’s coming: Communications Services Platform
Programmable Voice & Video
Intelligent Messaging
Sharing & Meetings
Analytics & Insights
Control calling and integrate cognitive services
Reason over and automate conversations that drive your business
Moderate and structure real-time collaboration
Utilize conversation data to build compliant insights
Transform business processes and customer engagement with integrated, intelligent communication services

6. Demo: Intelligent Messaging using Microsoft Bot Framework
Microsoft Build 2017
11/23/2018 8:30 AM
Demo: Intelligent Messaging using Microsoft Bot Framework
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7. Programmable Voice and Video Components
Control calling and meeting flows with flexible access to media and intelligence…
IVR
Moderated meetings
Recording
Call routing
Video agents
Automated dialers
Call Control
Media
Network
Cognitive Services
O365 Communication Services
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

8. Existing Technology in the Skype Calling Platform
Communication SDKs
Local Media Capabilities
Direct Access to Media Stream
Audio, Video, Sharing
Remote Media Capabilities
Example Bots:
Speech Recognition
Real-time Translation
Recording
Video Bots
Meeting Bots
Example Bots:
Skype Echo Service
Announcement
Voic
Small Business IVR
Audio Calls
Play Prompt
Recognize DTMF/Voice
Record
Skype Backend

9. Future of the Programmable Voice and Video Platform
Communication SDKs
Microsoft Graph
Call Control
Media
Network
Cognitive Services
O365 Communications Infrastructure
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

10. Demo: Real-time Media Bots for Teams Enterprise Voice Bots
Microsoft Build 2017
11/23/2018 8:30 AM
Demo: Real-time Media Bots for Teams Enterprise Voice Bots
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11. Remote Media Architecture
11/23/2018 8:30 AM
Remote Media Architecture
Bot Application
New Skype Backend
Bot Application Logic
Signaling
Signaling Services
Signaling
Communication Services SDK
Media Services
Media
Remote Media Processor
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

12. Local Media Architecture
11/23/2018 8:30 AM
Local Media Architecture
Bot Application
New Skype Backend
Bot Application Logic
Signaling
Signaling Services
Signaling
Communication Services SDK
Media
Local Media Processor
Media Services
Media
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

13. Call with Remotely Hosted Media
11/23/2018 8:30 AM
Call with Remotely Hosted Media
public async Task<CallDescription> CallInitializedAsync(ICall call, CallFlowDirection direction) {
// We setup a signaling handler for each call.
var callHandler = new CallHandler(call);
// We return the CallDescription
return new CallDescription(
callHandler,
new[] { RemoteMediaCallModality.Audio },
new[] { NotificationType.CallStateChange }); }
NOTE: Code is for example purposes only. Interfaces are not final.
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

14. NOTE: Code is for example purposes only. Interfaces are not final.
Call with Local Media
public async Task<CallDescription> CallInitializedAsync(ICall call, CallFlowDirection direction) {
// We setup a signaling handler and media session for each call.
var mediaSession = this.Platform.CreateMediaSession(
call,
new AudioSocketSettings
StreamDirections = StreamDirection.Recvonly,
SupportedAudioFormat = AudioFormat.Pcm16K
});
var callHandler = new CallHandler(call, mediaSession);
// We subscribe to AV socket events.
mediaSession.AudioSocket.DominantSpeakerChanged += callHandler.OnDominantSpeakerChanged;
mediaSession.VideoSocket.VideoMediaReceived += callHandler.OnVideoMediaReceived;
// We return the CallDescription
return new CallDescription(
callHandler,
mediaSession,
new List<NotificationType> {
NotificationType.CallStateChange,
NotificationType.RosterUpdate}); }
NOTE: Code is for example purposes only. Interfaces are not final.
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

15. Local vs. Remote Media Technology Considerations
11/23/2018 8:30 AM
Local vs. Remote Media Technology Considerations
Local Remote
Stateful
Requires C#/.NET and Windows Server
Scalability: requires more compute and network (bandwidth) capacity
Stateless
Use REST or any programming language (C#, NodeJS, etc)
Scalability: Signaling only
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

16. Resources to Learn More
11/23/2018 8:30 AM
Resources to Learn More
Your hub for all things Microsoft Teams including vision, practical onboarding guidance, success stories, and support.
Resource
Link
Skype for Business Development
Teams Developer Hub
Bot Framework Development
© Microsoft Corporation. All rights reserved.

17. Q&A Microsoft Build 2017 11/23/2018 8:30 AM
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Tech Ready 15
11/23/2018
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The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.