1. Ethics and Morals in Hospitality
Because it’s the right thing to do.

2. Ethics
The study of moral obligation involving the distinction between right and wrong.
Business Ethics: right or wrong in the workplace – value management
Dusit Thani College
11/23/2018

3. Dusit Thani College
11/23/2018

4. Ethical Dilemmas
Making decisions under stress or dealing with complex issues that have no clear indication of what is right or wrong.
There are NO simple ethical dilemmas…
all have layers of meaning and effect.
Dusit Thani College
11/23/2018

5. monitoring Internet usage serving alcohol to underage guests
hazardous waste disposal
acceptance of bribes
‘friends and family’ rates
free drinks for friends
topping up name brand bottles with alternatives
sleeping ‘on the job’
disclosing corporate information
racial prejudice
using fish sauce for vegetarian dishes
pollution
tips – keeping not sharing
theft
sexual harassment
drinking ‘on the job’
charging for unused services
keeping gifts
shortchanging
overcharging
Dusit Thani College
11/23/2018

6. Dusit Thani College
11/23/2018

7. Common Causes of Unethical Behavior?
Pressure
Fear
Greed
Convenience
Dusit Thani College
11/23/2018

8. Dusit Thani College
11/23/2018

9. “Whistleblower’s” Reluctance
Didn’t believe action would be taken.
Didn’t trust confidentiality
Feared not being a team player
Feared retaliation from management
Dusit Thani College
11/23/2018

10. “Whistleblower’s” Reluctance
Feared retaliation from co-workers
Didn’t know who to contact
Nobody cares, why should I?
Dusit Thani College
11/23/2018

11. Benefits of Managing Ethics in the Workplace
Improves society
Maintains a moral course in turbulent times
Cultivates employee teamwork, productivity, morale and development
Acts as an insurance policy
It is the RIGHT thing to do!
Dusit Thani College
11/23/2018

12. Look at and read the hand-outs:
‘10 Key Characteristics for Ethical Hospitality Managers’
Dusit Thani College
11/23/2018

13. Homework 2 Moral and Ethical Issues in Hospitality
Write a reflective journal entry of not less than 300 words, describing your
thoughts and feelings about the presentation from The CODE and the
issues raised.
Also describe possible actions that you could take as a hospitality
professional, in order to help raise awareness of, and address the issues
raised during the presentation.
Dusit Thani College
11/23/2018

14. Ms. Olivia Waters Ladies and gentlemen,
Please give a warm welcome to our special guest.
Ms. Olivia Waters
Dusit Thani College
11/23/2018