1. Mobile Resource Management

2. Mobile Workforce Management Solution
Started Deployment in 2008
Interface to SAP Front Office/Work Management (6 order types)
Installed Sierra Wireless AirLink PinPoint modems in 65 trucks.
AT&T Cellular (95% coverage)

3. KEY REQURIEMENTS FOR A MOBILE WORKFORCE MANAGEMENT SOLUTION
User-Friendly applications with intuitive screens, point-and click selections without typing.
Guided workflow and validation to ensure complete and accurate information from the field. Eliminates errors and missing data.
Real-time online communication over wireless Cellular. Ability to seamlessly go in and out of coverage with uninterrupted operations. Allows the workers to continue to work in spotty coverage areas.
Ability to support a wide range of mobile devices (PDAs, rugged handhelds, tablet PCs and laptops).
Seamless integration with SAP, GIS (Truck Viewer) and OMS. To ensure real-time data flow between systems.
Ability to transmit updates and refreshing data on the mobile client. Keeps the worker productive while eliminating billing errors (Disconnecting members by mistake)

4. Mobile Data SCHEDULER/ AVL
Work orders
Staking orders
Milsoft outages
Reconnects
Disconnects
Misc. Orders
Meter Change
Staking Order
Out of Power
New Service Expert
Work Order Processors
Line Design Crew
Pricing, ingeration capabilities (MILSOFT, ESRI), Device Options (laptop, PDA and I-Phones)
Line Design Supervisor
Constr. Superintendent
Service Person

5. Staking Using Mobile Data Line Design Crew SCHEDULER/AVL
Job approved by Super. Sent to WO Processors for Pole # and required documents
SCHEDULER/ AVL
Calendar
Job is staked and passed back to scheduler for approval
SCHEDULER/ AVL
Shows in scheduler. Ready for Constr
Job Approved
Sent to Constr.
As Built
Approved for Constr.
As Built
Job Declined
Job Completed
Construction Crew
Staking Using
Mobile Data
New Service Expert
Construction
Superintendent
Database
Changes made to CU
Entered Manually
CU passed into
SAP
Line Design Supervisor
Work Order Processor

6. Outage tickets using Mobile Data
Milsoft Damage Assessment
PORCHE
SCHEDULER
Outage shows up in Scheduler / Outage sent to truck
Crew Dispatched to outage
Database
Time Stamps arrival time using AVL
WO created for Equipment
Set Verify
Est. Time Restoration
Comments
Cause Codes
Predicted Devices
Tracing of Outage
Database
Location of damaage
Required equipment
Est. time for Repairs
FEMA documentation

7. Dispatch/Scheduler

8. Dispatch Map with AVL

9. Route Optimization

10. Truck Viewer

11. Truck Viewer

12. Questions?