1. Managing Change and Uncertainty
“It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is most adaptable to change”
Darwin v Megginson
FC/SKS

2. EARLY 2017 Restructuring New Service Redundancy Three Offices
ICT changes
Redundancy
Three Offices
Partnership
FC/SKS

3. June 2017 j Active Partnership 1, 700 calls pm 25 Core Staff
Up to 85 Volunteers
Fully Equipped Hub
> 500 Clients pm
c 85 Appointments pw
>2000 debt/energy Clients pa
c 10,500 Welfare Clients pa
> £6 M Financial Gains pa j
Appointments and
Form Filling Support
Justice
FC/SKS

4. Employeeship Partners in Change and Co-Navigating Uncertainty
Understand the economic drivers
Willing to learn and participate in decision-making
Prepared to germinate and grow ideas
Able and empowered to ‘pivot’ around circumstances
Act with integrity and the best interests of the organisation and clients
FC/SKS

5. Intrapreneurs Employees who think and behave like they are the owners
of the company.
Govindarajan & Desai Harvard Business Review
FC/SKS

6. Megginson v Darwin Challenge is facilitating Enterprise not Evolution
Different Mindset not a new Business Model
Learning and Continuous Improvement
Co-production – Enabling staff and volunteers to contribute to problem solving
FC/SKS

7. Contact Details
Sukhvinder Kaur-Stubbs, Chief Executive, Citizens Advice Lewisham Leemore Community Hub Bonfield Road London SE15 5EU
FC/SKS