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Business Communication

Published byΥγίνος Γεωργιάδης Modified over 6 years ago

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Presentation on theme: "Business Communication"— Presentation transcript:

1 Business Communication

2 Scholarship Footlocker Scholarship
$20,000 Athletics/Intramural 3.0 2 essay questions “What they have learned from their involvement in sports” and “How sports has given them leadership skills?”

3 Essential Questions How do business people communicate effectively?

4 Why is it important to be a good communicator?
Customer Service Negotiation Deal with Suppliers Communicating with employees?

5 Four Types Memo Letter Phone

6 Memorandum Use exclusively as an employee to employee communication
Use when a business issue needs to be communicated within the organization. Informal internal letter

7 - Use only for informal communication on indirect business related issue

8 Letter One of the most common forms of biz communication
Communication with recipients outside the organization Formal communication to staff within the organization

9 Yes, This is a Rule of 7 violation
Effective Letter Type all Formal correspondence Spell Correctly (Decision Makers) Always Date Correspondence Proper titles Direct and Positive Persuasive and Specific Avoid Fancy Language Be Polite Proper Closing Yes, This is a Rule of 7 violation

10 Assignment Finish Target List
Add list to Google Doc Read 2 Articles from list and present key points.

11 Articles

12 Agenda Scholarships Present Google Doc Phone Call Letter (Address)

13 Scholarship The "Negro Spiritual" Scholarship Foundation $3000
Athletes with Asthma $1500

14 Recap (Memos) Should be: Purpose
Clear Concise Persuasive Positive Communicating company policies Assigning Tasks Motivating Congratulations

15 Scholarship Burger King Scholars
Lagrant Scholarships: Minorities, Public Relations & Other

16 Recap (Memos) Should be: Purpose
Clear Concise Persuasive Positive Communicating company policies Assigning Tasks Motivating Congratulations

17 Speaking Skills Face-to-Face Over the Phone

18 Telephone Conversations
Speak Clearly Be Cheerful Be Polite Have a plan Take Notes Remember Names

19 Face-to-Face Formal occasions Interpersonal Meetings (w/agendas)
Customer services Interpersonal Office communications

20 Rule of 15 15 Feet 15 Inches 15 Words

21 3 Reminders Shake hands Show Interest Speak clearly
3 pronged Show Interest Speak clearly Monitor volume Do not appear rushed/anxious Say thank you

22 Note: Mirror Body Language
Listening Skills Focus on the speaker Think about what’s being said Avoid interruption Ask Questions Take Notes Note: Mirror Body Language

23 Report - An investigative document prepared by the organization for a specific purpose. Its distribution will be dictated by its contents and purposes.

24 Assignment Read page 26-30 Answer question 1-3 on page 31
Type answers directly into Edmodo 5 businesses off of your Target List BCC me

25 Assignment Read page 26-30 Answer question 1-3 on page 31
Type answers directly into Edmodo 5 businesses off of your Target List BCC me Sample Verify Google Doc

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