1. INTEGRATED MANAGEMENT SYSTEMS LOOKING INTO THE FUTURE A presentation by Steve Franklin

3. This is not an integrated management system!

4. Todays presentation Integration - advantages and issues Standards Drivers Business processes The future

5. Integration - advantages Unified approach Reduced bureacracy Common goals

6. Integration - issues Disparity Professional rivalry Silo mentality Complexity

7. Standards Define best practice Represent an ideal

8. Standards Generalised in scope Complexity of language Certifying body influence

9. Standards BS EN ISO 9001:2000 BS EN ISO 14001:2004 OHSAS 18001:1999

10. Standards BS 7799-2:2002 PD 6668:2000 IIP Investors in People 2004

11. Drivers Business focus Embrace all aspects Process-based

12. Business Processes Not a new idea Promoted by ISO 9001 Cut across functional boundaries

13. Business Processes

14. Inputs

15. Business Processes Series of activities Inputs

16. Business Processes Series of activities Inputs Outputs / outcomes

17. Supporting documents

18. Processes and sub- processes

19. Supporting documents Processes and sub- processes Procedures, instructions and forms

20. Supporting documents Processes and sub- processes Procedures, instructions and forms Training materials

21. Supporting documents Processes and sub- processes Procedures, instructions and forms Training materials Audit question documents

22. A process-based system

24. Business Mission And Policy

25. A process-based system Business Planning Business Mission And Policy

26. A process-based system Products/ services Business Planning Business Mission And Policy

27. A process-based system Products/ services Obtain business Business Planning Business Mission And Policy

28. A process-based system Products/ services Obtain business Order processing Business Planning Business Mission And Policy

29. A process-based system Products/ services Obtain business Order processing Fulfil order Business Planning Business Mission And Policy

30. A process-based system Products/ services Obtain business Order processing Fulfil order Customer service Business Planning Business Mission And Policy

31. A process-based system Products/ services Obtain business Order processing Fulfil order Customer service Monitor performance Business Planning Business Mission And Policy

32. A process-based system Products/ services Obtain business Order processing Fulfil order Customer service Monitor performance Continuous improvement Business Planning Business Mission And Policy

33. A process-based system Products/ services Obtain business Order processing Fulfil order Customer service Monitor performance Continuous improvement Business Planning Human Resources Business Mission And Policy

34. A process-based system Products/ services Obtain business Order processing Fulfil order Customer service Monitor performance Continuous improvement Business Planning H/Safety & Environment Human Resources Business Mission And Policy

35. A process-based system Products/ services Obtain business Order processing Fulfil order Customer service Monitor performance Continuous improvement Business Planning Physical Assets H/Safety & Environment Human Resources Business Mission And Policy

36. A process-based system Products/ services Obtain business Order processing Fulfil order Customer service Monitor performance Continuous improvement Business Planning Physical Assets H/Safety & Environment Human Resources I.T. Network Business Mission And Policy

37. A process-based system Products/ services Obtain business Order processing Fulfil order Customer service Monitor performance Continuous improvement Business Planning Physical Assets H/Safety & Environment Human Resources I.T. Network Working Capital Business Mission And Policy

38. The future Not published on paper Intranet-based Web publishing dictates All information available to all

39. The future System custodians All managers Practitioner overview Publishing process Continuous improvement