1. Developing Effective Communication in Health and Social Care
Barriers to Communication
Physical Barriers and Dealing with Distressed Behaviour

2. Aim: To consider the factors that may affect communication within health and social care.
Objectives:
To identify and describe how possible physical and emotional factors, both positive and negative, affect communication.
To discuss reasons for distressed behaviour and identify ways of dealing with distressed behaviour in Health and Social Care

3. What are barriers to communication
Physical
Emotional
Disability
Cultural/Social
Distress
Behaviour

4. How to overcome barriers
Know what the communication problems are and the solutions.
Adapt your approach for each problem.
Make simple environmental changes.

5. Quality and character of the environment
You need to take into account:
Lighting
Background noise
Distractions
space

6. Carl Rogers – the Need for Positive Regard
Person centred approach:
Genuineness
Unconditional positive regard
Empathy

8. Reasons for distressed behaviour
Pain
Fear
Grief
Frustration
Communication differences
Feeling vulnerable and threats
Past learning

9. Ineffective communication
Loss of self esteem
Loss of purpose in life
A feeling of being threatened
A belief that we can not longer control our life circumstances.

10. Skills for working with individuals
Stay calm
Communicate respect and value
Assertion
Creating trust and negotiating with a distressed individual