1. Origins and Nature of Conflict
Class I

2. Administrative
Other quizzes will be in the same format as today’s quiz
Keep up with reading
Sample journal entries on home page

3. Review
Twelve Angry Men – Sources of Conflict

4. Today Ugli Orange Negotiating Exercise
The Disgruntled Airline Passenger and other parables
Sources of Conflict
Key Points from Today’s Class

5. I. The Ugli Orange Negotiating Exercise
Hand out materials and do the exercise
What kinds of Ugli Orange Outcomes Did We Get? Why?
What do we learn from this exercise?

6. II. The Disgruntled Airline Passenger
Origin of the dispute, cancellation of flight on New Year’s Eve, 1980, 10 days before the flight
Moved passenger from 5:30 pm flight to 1:30 pm flight thus requiring him to miss half a day of work
History of the dispute
Is this a satisfactory outcome for the passenger?
Why or why not?

7. II. The Disgruntled Airline Passenger
Process versus outcome
Why?

8. II. Other parables The “good news”
Woman comes home and tells her husband she has accepted a new job in another city and they’ll be moving in three months
How will the husband react?
Why?
What is wrong with this process?

9. III. Sources of Conflict
What are the sources of conflict? Why do people disagree?
Differences in Roles
Differences in Perception
Differences in Knowledge/Information
Differences in Tastes/Style
Differences in Values/Beliefs
Differences in Interests

10. III. Sources of Conflict
How do we resolve conflicts based on each of these sources?
Roles
Perceptions
Information/Knowledge
Tastes
Values
Interests

11. IV. Key Points from Today’s Class
Compromise is not usually the best form of resolution
Process can matter as much as the outcome
Resolving disputes often depends on understanding their source

12. Next Time
Begin the analysis of difficult conversations