1. World Quality Conference
A review of topics shared during the keynote speaker presentations
9/13/17
Michael Fournier, RN, MS, MBA, CSSBB

2. Overview of Speakers
Speakers include:
Jeremy Gutsche, author of Better and Faster,
Geoffrey Colvin, author of Talent is Overrated,
Celeste Headlee, author of We Need to Talk: 10 rules for speaking less and host of “On Second Thought” on Georgia Public Broadcasting
Kelly McGonigal author of The Willpower Instinct and the Upside of Stress. 

3. Jeremy Gutsche – Better and Faster
Thoughts presented:
In our world of chaos and change, what are you overlooking? I you knew the answer, you’d be a better innovator, better manager, and better investor.
An origami expert for hire who used the art of paper folding to reinvent the aerospace, heart surgery, and bioengineering industries.
Dr. Robert Lang
Origami as a hobby, build a program to improve the designs, brought the average folds in competition from 30 to 100
Lasers to origami full time based on predictable patterns that he identified
“Almost all innovation happens by making connections between fields that other people don’t realize”
NASA needed to fold a telescope into a rocket ship, German automaker needed an innovative way to pack airbags
The Hunter and the Farmer

4. Geoffrey Colvin Thoughts presented:
What can’t machines replace? Empathy, creative, and compassion – in short humanity.
Do not try to compete with a machine that can do millions of processes in seconds, focus on the traits that only we can do.
Candy Crush Saga – 3,000,000 a day buying lives in the game, sold for 5 billion dollars.
How do you create value.
Performance measured by human interaction in a friction free economy.
GE recall – do you get the best at it or do you find someone who would grow?
Great performance is not preordained, it is available to and for everyone.

5. Celeste Headlee – 10 rules for talking less
Balance between talking and listening
Teenagers text 100x per day, more likely to text than speak
Conversational Competence
Forget all you know about communication
Don’t need to look like you are paying attention if your are actually paying attention
10 Rules for talking less
Don’t multitask – be in the moment
Don’t pontificate – if you don’t want a response, write a blog
Use open ended questions (WWWWH)
Go with the flow
If you don’t know, say so
Don’t equate your experience with theirs
Try not to repeat yourself
Stay out of the weeds – leave out the details
Listen - #1 skill we would rather talk
Listen at 500 words per minute
Talk at 250 words per minute
Be Brief
We listen to respond not to understand or connect

6. Kelly McGonigan How much stress to you have in your life?
Preconceived notion that stress makes you sick
Stress is the enemy
Study of 30,000 adults asked if stress is harmful for you, those that answered yes were 42% more likely to die.
15th highest cause of death
Similar study where people were asked how much they help other people, those that did not were 30% more likely to die, those that did had 0 impact on mortality
Social stress test with people who thought stress was not harmful increased the production of oxytocin.
Likely due to the stress hormone oxytocin (neurohormone) produced and released by the pituitary gland much like epinephrine, is anti-inflammatory and regenerates heart cells that are damaged by chronic stress.
Changing what you thing about stress as well as by being social and helping others creates the biology of courage and stress resilience.