1. How We Talk Matters Tips for Successful Communication in Rider Training
~Stacey “Ax” Axmaker

2. Getting and Giving “DUH!” “Yes…just like everyone else”

3. JUDGMENT (not optional)
How Humans Work
JUDGMENT (not optional)
REASON (optional)
REALITY (optional)

4. 5 Concepts Bonus Topics: Accept Reality Respect Say YES
To Tell the Truth
How do you Measure Up?
Bonus Topics:
Why Ask Why?
Contempt

5. 1. Accept Reality Human Nature Power Attitude Shows Through

6. 2. R-e-s-p-e-c-t (find out what it means to me…)
Common Courtesy
Please
Thank You
You’re Welcome
I’m Sorry, I’ll Try to do Better
Eye Contact, Listen, Shut Up
Talking is Scary

7. 3. Say YES Look for Reasons No MSU! NO…BUT…HOWEVER
“You are wrong and I am right”

8. 4. To Tell the Truth
Courage and Consideration Humility Transparency Clarity

9. 5. How Do You Measure Up?
What Gets Measured Gets Managed Accountability Pick One

11. Bonus Topic #1: Why Ask Why?
Not What You Really Want to Know
Drives Excuses
No Positive Direction To Go
Only feel shame/guilt/failure

12. Bonus Topic #2: Contempt
#1 Predictor of Divorce
Eye Rolling, Interrupting, Hand Waving, Silencing, “OK…Whatever…”
Grunts of Exasperation (Contempt “Lite”)

13. Bonus Topic #2: Contempt
Humor Does NOT Make it OK
“Hey, Look Who Finally Found the Meeting Room!”
Can’t Protest; Trapped to Accept

14. Keep the Door Open Open Door of Communication Closed Door
Allows For Learning
Closed Door
Doesn’t Allow for Anything

15. Stacey “Ax” Axmaker Ax@BeCrashFree.com
Thank You
Stacey “Ax” Axmaker