1. 1 Presentation by Mr. Anil Bhandari Chairman AB Smart Concepts 28th October 2013 2 nd HRANI Convention Hospitality Industry – Shaping the Future Growth Industry Concerns and the Way Forward

2. Hospitality Industry - Stakeholders Industry Government. – (Central & State) Tourist / Guest All stakeholders are seeking maximum Return on Investments 2

3. Hospitality Industry – Expectations Return on Investments Conducive, healthy work environment in order to maximize profit and develop business Hoteliers would like to build hotels Travel agents/tour operators look forward to more visitors Transport operators want seamless operation and to increase fleet of cars and buses 3

4. Government Expectations Return on Investments Increase in revenue by way of taxes Employment generation Image building globally leading to foreign investments Promotion of Export businesses 4

5. Tourist Expectations Return on Investments 5 Value for Money Good services, accommodation, Food and transport Access to information Memorable experiences Safety

6. 6 Industry Expectations From Government It could be a win-win situation for all stakeholders if Government: Aggressively Markets & Promotes Tourism Develops & Improves Infrastructure for Tourism Destination Development and Creation of Tourism Parks Manpower Development for Tourism, Hotels and Culinary Institutes contd…. (contd.)

7. 7 Industry Expectations From Government contd… Rationalises taxes Incentivises Tourism Industry Takes steps for Safety, Security of tourists Improves and Simplifies visa issuance Issues all-India Permits for seamless operation of tourist transport