1. Instructions
A partially filled C-E Diagram is available for your reference.
Complete the C-E Diagram for the ClearCalls scenario of high installation time.
For your reference, the entire process flow available for download from the e-learning unit attachment.

2. Input File – Cause & Effect Diagram
Comments in Red are those given by the team
Method
Cause
Material
Cause
Cause
Measurement
Cause
Cause
Cause
Cause
Cause
Cause
Cause
Modems of some types – no stock
Cause
Cause
Too many installations requests in queue
Cause
Cause
Cause
High Processing Time back office
Cause
Cause
Why Installation TAT is high
Cause
Cause
Teams within SA take long time install
Customer far off from the SA office
Cause
Some Service Affiliate take long time install
Cause
Actual distance travelled by SA staff high
Cause
Service Affiliate prioritizes applications with high commission
Cause
Cause
Cause
Cause
Cause
Cause
SA takes too much time to install
Mother nature
Cause
Cause
Machine
Cause
Man
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