1. FY 20## Strategy Map Our Mission is to… Product/Service Attributes
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Our Mission is to…
CUSTOMER
To achieve our Mission, how should we appear to our customers?
DONORS
To receive funding, how should we appear to our donors?
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Product/Service Attributes
Relationships
Image
Performance
Relationships
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INTERNAL
To satisfy our customers, at which operational processes must we excel?
Operations Management
Customer Management
Innovation Management
Corporate Responsibility
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LEARNING & GROWTH
How will we sustain our ability to change and improve?
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Human Capital
Information Capital
Organization Capital
FINANCIAL
To financially sustain our Mission, on what must we focus?
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