1. Productivity Now! Application Walk-thru

2. Built on Microsoft Outlook and Office Leverages MS Office features Tasks, email, calendaring, views etc. Emphasis on ease of use, fast deployment Automate your existing processes Your workflow, your forms, on your existing systems Result: immediate productivity gains

3. 1. Requesters submit requests by: Email Outlook Form Web phone to your staff 2. Ticket is routed to department Stored in Department folder Assigned to appropriate staff or Immediately fulfilled 3. Work Order is fulfilled One or more staff record activity in work log Access to asset data or knowledgebase Schedule appointments, re-assign, or complete Work Order Requester is notified by email

4. by email (converted to ticket) Outlook form Web form Requester Contact Info pulled from Outlook automatically Attach relevant info or forms Select from your chosen category and types of requests When submitted ticket is routed to Facilities Department Folder

5. Ticket appears in the HR folder, select ticket to assign Assign to one or more staff (email notification sent to assignees) Or Resolve immediately Ticket becomes Work Order and moves to Assigned folder

6. Ticket appears in Assigned folder, select Work Order to work on Work Order is built around the work log which captures all activities The left area is for info and resources for the staff person including time tracking knowledgebase link to HR application (optional) link to Outlook calendar to set appointments reassign to another staff member

7. Details tab – track time, assets, outside venders Knowledgebase – online how-to info

8. Work order completed, time tracked, requester automatically notified

9. Link from tickets to your HR application to track and update activity on employees

10. Other Features Approval processing Category templates for description field and forms links (see next slide) Export data to accounting or other applications Full reporting and ticket status views Link to HR applications or database And much more…

11. When category Employee Leave is chosen, a link to a form is automatically presented to the requester

12. Thank you, we hope you can see why over 2000 organizations worldwide use our products to improve productivity and improve service. We invite you to try it for yourself, with a free 30 day trial, got to www.crowcanyon.com www.crowcanyon.com Questions? Email sales@crowcanyon.comsales@crowcanyon.com