1. The National Backflow Prevention Conference 2017
Good Morning all, thank you Peter and BPAA , today I am going to take you through the development and evolution of SW B/F prevention program.

2. Cross Connection Control
1996 Backflow Prevention Program
Sydney Water Assets
Industrial and Commercial Customers
St Marys
Cross connection managed by p& d inspectors, SW sites, PS, Treatment plants, STP’s, Sydney Water inspectors Sydney Water regulator for onsite Zone and Individual

3. Beginning with TW, on single properties then moving forward to site containment.

4. Why Containment Safe and clean drinking water
Meet Operating Licence requirements
Customer benefits/Asset protection
Industry compliance
SW responsibilities, face to the customer, corporate citizen

5. Backflow Containment Policy
Introducing Containment
building a smarter system
Electronic lodgment of reports
All comm ind properties , design and build continual changes, hand mail to contract postage

6. Fire Services 2006
Contained water, Drinking water quality Guidelines, food quality materials, no gal materials, non compliant work

7. Regulation to Fair Trading
2009/10 Transfer of Regulatory roles
No longer in control of zone & individual devices
No regulation over plumbers
Compliance managed using Customer Contract
Audit inspections, Cross connections recently identified, ongoing communications

8. Containment all sites 2010 - 2014 Full online access
Continual improvement
Introduction of low hazard containment
Lodge test reports, change data, tick box for Low hazard installed.

9. Sydney Water addresses potential low hazard properties by installing either 20mm or 25mm water meters that have an integrated dual check valve
DUAL CHECK
Above 25mm Dual check required, hard to manage as we don’t have any oversight

10. Industry Engagement
Working together for mutual improvement

11. Where are we now 100% On-line lodgement Risk Management Tool
Relationship Management with Customers
Compliance with Licence and Regulatory
Business Improvements Continuing
Minimising intervention on lodgement due to mistakes BCR auditing

12. 75% 25% 3% Continuous Improvement Sydney Water’s Backflow Model Great!
March 2016 rolled out a new web lodgement interface
Designed to help users with “problem spots”
Typos
Too many fields to fill out
Wrong account numbers
Difficulty reading serial numbers
Reduction in errors to 3%
75%
25% 3%
No zone and individual lodgement has reduced the errors and exception reporting.
Great!
Paper rejects
Good!
Presentation Name l Date

13. Sydney Waters lifestream motto.

14. Customer Base Always use Arial font
Always use sentence case for headings
Presentation title is bold 40pt. Presentation sub h
Customer Base
Industrial
Commercial 51000
Residential 1.6 million
1300 square Km’s
21000 Km’s of pipe
5 million people
Where's Wally

15. Power and Water don’t mix
DC current under a railway line.