1. What is a Team?
Team… ...people with complementary skills, committed to a common purpose and approach, who work together effectively and hold themselves mutually accountable

2. Roles
Roles and Responsibilities
Relationships
Leadership
Skills

3. The Essence of a Team
The essence of a team is shared commitment...  a team strives for something greater than its members could achieve individually

4. Five Characteristics Exist to achieve a shared goal
Members are interdependent
Bounded and stable over time
Members manage own work and internal processes
Operate in a social system context

5. Why Teams? People working together for one cause Synergy
Information sharing
Build on strengths of individuals
Members are committed (should be) to one common goal
Should be mutually accountable to each other, should be interdependent and as a team are more productive than as individuals.
Talk to each other…support each other.

6. Types of Teams Work team Task teams Management Teams
Natural Work teams
We have functional and matrix managed teams – customer focused – be about the business of serving the customer
Task teams – formed for special assignments
Management teams (needs no explanation)

7. Types of Teams Work Teams Task Teams Management Teams Purpose:
Work Teams
Task Teams
Management Teams
Purpose:
Service the customer.
Dedicate themselves to completing a specific project.
Hire the right people for their respective departments. Prpoerly train and prepare the new employees for success at their jobs. And continuously motivate and support employees on a daily basis
At University of Phoenix
Admissions counselors help the student get registered for classes
The community relations committee is a team that makes sure the University is in the public eye through community service projects
No explanation needed

8. Observations about Teams
Managers fault the wrong causes for team failures
Managers fail to team build
Experimenting with failure can lead to success
What about conflict
Retreats are not always the answer
Managers have a tendency to point blame beyond their personal control
It’s easier to point blame to a team member or members than to accept lack of leadership as the problem
Managers usually see their responsibility ad building individual relationships
Managers like to spend time one on one instead of getting the team together for group problems solving forums
Take a look at what did not work, learn from those experiences
The true mark of a valued team member is someone who can admit a mistake, and pass the learning experience to the team.
Some managers boast that they are successful because they have no conflict. Sometimes…conflict leads to more successful team because you are able to get past the issues that are hiding.

9. Let’s Work Together!!