1. 11/24/2018 6:49 AM
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2. 11/24/2018 6:49 AM
THR2379
Upgrading Microsoft Employees from Skype for Business to Microsoft Teams
Pouneh Kaufman, Anas Shaik
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

3. Our Internal Approach
Technical readiness—transition when the product meets our users’ needs
User-validated minimum viable (and valuable) product
Functionality tested at scale through the internal Microsoft 365 ring structure and by other early adaptors
Adoption—win the hearts and minds of our employees
User-validated scenario-based training and adoption strategy
Comprehensive data-driven listening strategy
Globalized change management framework
Sponsorship and personalization—enable and ease change
Local adoption teams guide organizations through change
Global toolkit tailored to your organization or area’s needs

4. Microsoft’s Internal Journey to Microsoft Teams
Teams GA March 2017
MVP Complete Q1 FY19
Upgrade to Teams
H1 FY19
Onboarding users to begin using Teams today to explore the benefits of the hub for teamwork in Microsoft 365.
Running Teams and Skype for Business side by side until Teams fully meets our needs.
Partnering with the Microsoft Teams Engineering Group to define and achieve Microsoft’s minimum viable product (MVP) for voice, video, and meetings.
Implementing a change management approach for a smooth transition from Skype for Business to Teams.

5. IT Support Model & PG support
Our Journey: From OnPrem to Online – SFB Landscape
Pre-Requisites 1: Users MUST be Homed Online
213k SFB Accounts
On-Prem
O365 Cloud
88K
125K
SfB Server 2016
Cloud PSTN Conference
On-Prem PSTN Voice 40K
(10K India)
Cloud EV 79k
IT-Managed
External Carrier Dependency
High overhead
Cloud-Managed
Moderate overhead
IT Support Model & PG support
# users
Conferencing
Enterprise Voice
Network & Servers
Support Model
Current Cloud Exclusions:
RGS – 1K
CPC Gaps – 2K
CAP devices – 13K
Analog – 4K
India – 27K
System Accounts – 6K

6. Teams Upgrade Goals
11/24/2018 6:49 AM
Meeting the needs of the modern workplace: Microsoft employees and our customers have evolving expectations for how we work – we need digital workspaces like Microsoft Teams that feel inclusive and open, where we can easily share, connect, and work together seamlessly
Simplifying the meeting and calling experience: Upgrading from Skype for Business to Teams gives us a single client for meetings, calls, and collaboration tools in one application.
Providing better quality and reliability: The modern infrastructure supporting the Teams meeting, voice, and video experience will typically result in better quality meetings and calls. This includes improvements for low-bandwidth locations, the ability to maintain and upgrade the service without interruptions, and faster meeting join times.
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

7. Teams Only Eligibility Criteria
1. Already Online
2. In Response Group Services (RGS)
3. Dubai User
4. India User
5. No Cloud Calling
6. Opt Out Requested
7. Not Online – SFB on Prem
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

8. Teams Upgrade Success Criteria
1. Support
Support tickets are <5% of upgraded user base
No severity 1 issues
Daily monitoring to review support ticket types,
2. Temporary “Opt Out”
User deferment should be based on exclusion scenarios and <10% of upgraded user base
Federation : Contacts & Presence
Outlook Meeting Add-in and Integration for MAC users
Accessibility (Elite users only)
3. Calling Quality
Target of 10% : Poor Call Rate (PCR) represent the % of dissatisfied ratings (1 o22 stars) from in-product surveys that capture user feedback after a meeting or call
4. Healthy Call Index (HCI)
Target 97% or higher. Healthy Call Index represent the % of calls encountering no unexpected setup or drop issues.
6. Meeting Quality
Target 10% of Meeting Quality Rating.
7. Healthy Meeting Index (HMI)
Target of 95%. Healthy Meeting Index represents the % of perfect meetings across all participants for all modalities for a given meeting
8. User Sentiment
Ad- hoc Survey, Pulse, GESS
User sentiment; Yammer, User Voice, Champions
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

9. Teams Deployment Timeline
Jul 2018
Aug 2018
Sep 2018
Oct 2018
Nov 2018
Dec 2018
7/16-7/18
E&D
Teams Outlook Add-in
87K users deployed
9/13 - 9/21 End User mail
9/11-9/21 (10K) CSEO
9/12 6k
9/13 4k
10/2 End User mail
10/1-10/5
Marketing
9/11-9/21
C&E
9/25 End User mail
9/24-9/28
WW Commercial
9/24-9/28
Gaming
10/1-10/5
Business Dev
8/1-9/13
(8K) Inner Ring/M365/Elite
10k
10k
10k
10k
9/24-9/28 AI
10/1-10/5
Finance
9/24-9/28
Global Sales
10/1-10/5
HR/CELA
TeamsOnly Mode
24K users deployed
9/11 SLT
9/11 Leader Org
9/13 End User mail
11/5-11/12
Gaming
12/3-12/14
Business Dev
9/10-9/21
E&D
10/8/-10/19
CSEO
11/5-11/12
WW Commercial
11/14-11/28
Marketing
12/3-12/14
Finance
10/8-10/19
C&E
11/5-11/12 AI
11/14-11/28
Global Sales
12/3-12/14
HR/CELA
9/19
(5K) Elite
Conf Rm Readiness
SRSv2
9/12-9/28
PS 560
RoW
1683
SRSv1 (Non Blocker)
9/10-10/19 PS 95
RoW
156
SHUB
9/10-9/28
PS 223
RoW
413

10. Temporary Deferment Review
11/24/2018 6:49 AM
Temporary Deferment Review
Allows users who are not ready to onboard, opt out of the Teams Interop Policy.
Automatically Changes the Policy within 15 minutes.
PowerBI data gives IT and PG a view into why users are opting out.
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11. Teams-only mode
Employees in Teams-only mode will schedule meetings, make calls, and chat exclusively from Microsoft Teams. They won’t have the ability to create new meetings, make calls, or instant message from Skype for Business, but they will be able to join Skype for Business meetings.
Recommendation: if you are in Teams-only mode, ask your colleagues to communicate and meet with you in Teams!

12. How did we prepare the Helpdesk?1
We delivered Brown Bag Sessions to the Help Desk. 2
Shared Communication s that were sent to with the Helpdesk 3
All Support, training Material, Documentation, Known issues, FAQ’s and details were shared with Helpdesk. 4
We are part of the Helpdesk Team channels in MS Teams

13. Microsoft Teams Resource Cheat Sheet
Office 365 Roadmap
All public feature delivery dates
Filter by product
Microsoft Technical Community
Product forums and blogs
Driving Adoption forum
O365 Champion’s Corner
Diversity & Inclusion forum
Success with Teams Practical Guidance
Learn how to plan, deliver, adopt and manage Microsoft Teams
Skype for Business to Teams transition guidance
Coffee in the Cloud on YouTube
Short how-to videos for IT Pro’s and Champions
Long form end user & administrator training
For Customers

14. Microsoft Core Services Engineering & Operations (CSEO)
Find us in the Immersion Zone and at Expo Theater #5
Meet the IT pros who power and digitally transform the Microsoft enterprise

15. Microsoft Ignite 2016
11/24/2018 6:49 AM
IT Showcase
Learn how our IT pros are digitally transforming the Microsoft enterprise
-white papers -technical case studies -articles -webinars -blog
microsoft.com/itshowcase
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16. Please evaluate this session Your feedback is important to us!
11/24/2018 6:49 AM
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17. 11/24/2018 6:49 AM
© Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.