1. Student Satisfaction Spring 2009
Institutional Research and Planning

2. Undergraduate Student Sample (n = 1535)
31.4 % response rate

3. If you could start over again, would you go to NJIT
If you could start over again, would you go to NJIT? Undergraduate Students Comparison

4. Undergraduate Student Satisfaction Importance and Satisfaction (percentage)
Importance Scale: 5 – Very important, 4 – Important, 3 – Neutral, 2 – Somewhat important, 1 – Little or no importance
Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

5. Undergraduate Student Satisfaction Importance and Satisfaction (means)
Importance Scale: 5 – Very important, 4 – Important, 3 – Neutral, 2 – Somewhat important, 1 – Little or no importance
Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

6. Histogram of Overall Undergraduate Satisfaction
Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied
N = only those who answered this question.

7. Undergraduate Student Satisfaction Overall Satisfaction
Importance Scale: 5 – Very important, 4 – Important, 3 – Neutral, 2 – Somewhat important, 1 – Little or no importance
Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

8. Undergraduate Student Satisfaction Overall Satisfaction Trend
Importance Scale: 5 – Very important, 4 – Important, 3 – Neutral, 2 – Somewhat important, 1 – Little or no importance
Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

9. Overall Undergraduate Satisfaction With NJIT Seven Year Comparison
Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

10. Undergraduate Student Satisfaction Academics

11. Undergraduate Student Satisfaction Campus Life

12. Undergraduate Student Satisfaction Computers

13. Undergraduate Student Satisfaction Public Safety/Buildings & Grounds

14. Undergraduate Student Satisfaction Student Services

15. Undergraduate Student Satisfaction Comparison with 2008
Importance Scale: 5 – Very important, 4 – Important, 3 – Neutral, 2 – Somewhat important, 1 – Little or no importance
Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

16. Personal security and safety on campus Undergraduate Students Three Year Trend

17. General condition of buildings and grounds Undergraduate Students Three Year Trend

18. Relevance of coursework to career development Undergraduate Students Three Year Trend

19. Feeling of community on campus Undergraduate Students Three Year Trend

20. Overall quality of instruction Undergraduate Students Three Year Trend

21. Undergraduate Satisfaction Five Year Comparison
Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

22. Undergraduate Importance Vs. Satisfaction
High importance, high satisfaction
Personal security and safety on campus
Quality of own academic program
Library resources and facilities
Assistance provided by library staff
Overall usefulness of NJIT’s website
High importance, low satisfaction
Overall satisfaction with food services
Quality of campus life

23. Undergraduate Correlation* Of Overall Satisfaction
*Regression model run using SPSS to show academic and cultural variables that predict overall satisfaction. This is the 4rd year that the basic model has been validated.

24. Overall Undergraduate Satisfaction By School Academics
Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

25. Student Satisfaction By Undergraduate/Graduate
Undergraduate Response Rate: 31.4%
Graduate Response Rate: 36.5%
Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

26. Graduate Student Sample (n = 846)
36.5% response rate

27. If you could start over again, would you go to NJIT
If you could start over again, would you go to NJIT? Graduate students Comparison

28. Graduate Student Satisfaction Importance and Satisfaction (percentage)
Importance Scale: 5 – Very important, 4 – Important, 3 – Neutral, 2 – Somewhat important, 1 – Little or no importance
Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

29. Graduate Student Satisfaction Importance And Satisfaction (means)
Importance Scale: 5 – Very important, 4 – Important, 3 – Neutral, 2 – Somewhat important, 1 – Little or no importance
Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

30. Graduate Student Satisfaction Comparison with 2008
Importance Scale: 5 – Very important, 4 – Important, 3 – Neutral, 2 – Somewhat important, 1 – Little or no importance
Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

31. Personal security and safety on campus Graduate Students Three Year Trend

32. Overall quality of instruction Graduate Students Three Year Trend

33. Overall of your own academic program Graduate Students Three Year Trend

34. General condition of buildings and grounds Graduate Students Three Year Trend

35. Histogram of Overall Graduate Satisfaction
Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied
N = only those who answered this question.

36. Overall Graduate Satisfaction With NJIT Five Year Comparison
Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

37. Graduate Student Satisfaction Five Year Comparison
Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

38. Overall Graduate Satisfaction By School Academics
Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

39. Graduate Student Satisfaction By Enrollment Status
Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

40. Graduate importance vs. satisfaction
High importance, high satisfaction
Overall usefulness of NJIT’s website
Overall quality of instruction
Quality of own academic program
Assistance provided by library staff
Personal security and safety on campus
High importance, low satisfaction
Overall satisfaction with food services
Opportunities to work on research projects with faculty

41. Overall Undergraduate Satisfaction
Appendix 1
Overall Undergraduate Satisfaction
By School

42. Appendix 1 Overall Undergraduate Satisfaction By School ARCH
Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

43. Appendix 1 Overall Undergraduate Satisfaction By School CCS
Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

44. Appendix 1 Overall Undergraduate Satisfaction By School NCE
Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

45. Appendix 1 Overall Undergraduate Satisfaction By School CSLA
Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

46. Appendix 1 Overall Undergraduate Satisfaction By School SOM
Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

47. Overall Graduate Satisfaction
Appendix 2
Overall Graduate Satisfaction
By School

48. Appendix 2 Overall Graduate Satisfaction By School ARCH
Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

49. Appendix 2 Overall Graduate Satisfaction By School CCS
Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

50. Appendix 2 Overall Graduate Satisfaction By School CSLA
Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

51. Appendix 2 Overall Graduate Satisfaction By School NCE
Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

52. Appendix 2 Overall Graduate Satisfaction By School SOM
Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied