1. Five Step Process for Giving and Receiving Negative Feedback
Step One
Denial
Expect it---it is a normal response to pain

2. Five Step Process for Giving and Receiving Negative Feedback
Step Two
Anger/Upset
Acknowledge the feeling, not the comments
                                               

3. Five Step Process for Giving and Receiving Negative Feedback
Step Three
Understanding
Hear it directly from the person receiving the feedback

4. Five Step Process for Giving and Receiving Negative Feedback
Step Four
Bargaining
Know what actions are within your authority to require or control

5. Five Step Process for Giving and Receiving Negative Feedback
Step Five
Acceptance/Agreement on requirements and consequences of noncompliance
State:
What is required to do.
How the evaluator will know the learner has completed the requirements.
What are the consequences if the requirements are not met.
Both signatures required

6. Resources Dr. Frank Medio, MUSC Asst Dean Graduate Medical Education,

7. Post Test
Down load post test
Return to Dr. Sandra Oliver, OME

8. Post Test Match the Following
1. Step One ____
2. Step Two ____
3. Step Three ____
4. Step Four ____
5. Step Five ____
A. Bargaining
B. Acceptance
C. Denial
D. Anger
E. Understanding