1. Transportation Professionals Advisory Committee Meeting
Operations Update
Transportation Professionals Advisory Committee Meeting
January 12, 2016

2. Performance Report Card
Performance Indicator
Standard
Nov 2016
Dec 2016
On-Time Performance
91%
91.0%
92.8%
Late 4
0.10%
0.11%
0.06%
Average Initial Hold Time
120 sec 93 67
Calls on Hold Over 5 Min 5%
5.8%
2.7%
Denials 1%
0.85%
0.00%
Preventable Collisions Per 100,000 Miles
0.50
0.77
not yet available

3. Performance Report Card – Antelope Valley Region
Performance Indicator
Standard
Dec 2016
On-Time Performance
91%
93.4%
Late 4
0.10%
0.00%
Average Initial Hold Time
120 sec
100
Calls on Hold Over 5 Min 5%
2.8%
Denials 1%

4. Performance Report Card – Eastern Region
Performance Indicator
Standard
Dec 2016
On-Time Performance
91%
93.1%
Late 4
0.10%
0.05%
Average Initial Hold Time
120 sec 33
Calls on Hold Over 5 Min 5%
1.6%
Denials 1%
0.00%

5. Performance Report Card – Northern Region
Performance Indicator
Standard
Dec 2016
On-Time Performance
91%
92.5%
Late 4
0.10%
0.05%
Average Initial Hold Time
120 sec
109
Calls on Hold Over 5 Min 5%
2.6%
Denials 1%
0.00%

6. Performance Report Card – Santa Clarita Region
Performance Indicator
Standard
Dec 2016
On-Time Performance
91%
96.8%
Late 4
0.10%
0.03%
Average Initial Hold Time
120 sec 33
Calls on Hold Over 5 Min 5%
1.1%
Denials 1%
0.00%

7. Performance Report Card – Southern Region
Performance Indicator
Standard
Dec 2016
On-Time Performance
91%
92.5%
Late 4
0.10%
0.09%
Average Initial Hold Time
120 sec 90
Calls on Hold Over 5 Min 5%
4.4%
Denials 1%
0.00%

8. Performance Report Card – West/Central Region
Performance Indicator
Standard
Dec 2016
On-Time Performance
91%
92.6%
Late 4
0.10%
0.07%
Average Initial Hold Time
120 sec 33
Calls on Hold Over 5 Min 5%
1.6%
Denials 1%
0.00%

9. Highlights November highlights: December highlights:
Completed six Community Meetings
Activated EOC for Antelope Valley yard fire
Established Stand 4 at Rancho Los Amigos
December highlights:
Distributed nearly 600 driver safe driving incentives, to over 500 drivers
Completed Section 5310 vehicle build and acceptance into fleet of 132 new vehicles
Hosted 30 attendees (staff, contractors, and member agencies) for Active Shooter Training led by FBI and El Monte PD
Passed FTA’s Drug and Alcohol Program Audit