1. Transportation Professionals Advisory Committee Meeting
Operations Update
Transportation Professionals Advisory Committee Meeting
February 9, 2017

2. Performance Report Card
Performance Indicator
Standard
Jan 2017
FY17
On-Time Performance
91%
92.2%
91.5%
Late 4
0.10%
0.06%
Average Initial Hold Time
120 sec 72 85
Calls on Hold Over 5 Min 5%
2.7%
4.0%
Denials 1%
0.64%
0.38%
Preventable Collisions Per 100,000 Miles
0.50
0.67(est.)
0.57(est.)

3. Performance Report Card – Antelope Valley Region
Performance Indicator
Standard
Jan 2017
FY17
On-Time Performance
91%
93.5%
92.4%
Late 4
0.10%
0.00%
Average Initial Hold Time
120 sec 93 99
Calls on Hold Over 5 Min 5%
2.3%
2.4%
Denials 1%

4. Performance Report Card – Eastern Region
Performance Indicator
Standard
Jan 2017
FY17
On-Time Performance
91%
93.9%
92.0%
Late 4
0.10%
0.02%
0.09%
Average Initial Hold Time
120 sec 44 59
Calls on Hold Over 5 Min 5%
2.2%
4.4%
Denials 1%
0.00%
0.49%

5. Performance Report Card – Northern Region
Performance Indicator
Standard
Jan 2017
FY17
On-Time Performance
91%
91.6%
91.9%
Late 4
0.10%
0.06%
0.08%
Average Initial Hold Time
120 sec 91
103
Calls on Hold Over 5 Min 5%
1.7%
2.8%
Denials 1%
0.00%
0.20%

6. Performance Report Card – Santa Clarita Region
Performance Indicator
Standard
Jan 2017
FY17
On-Time Performance
91%
97.0%
96.1%
Late 4
0.10%
0.00%
0.03%
Average Initial Hold Time
120 sec 37 38
Calls on Hold Over 5 Min 5%
1.3%
1.2%
Denials 1%
0.60%

7. Performance Report Card – Southern Region
Performance Indicator
Standard
Jan 2017
FY17
On-Time Performance
91%
90.6%
Late 4
0.10%
0.11%
0.14%
Average Initial Hold Time
120 sec 98
113
Calls on Hold Over 5 Min 5%
4.1%
4.6%
Denials 1%
0.00%
0.73%

8. Performance Report Card – West/Central Region
Performance Indicator
Standard
Jan 2017
FY17
On-Time Performance
91%
92.4%
91.2%
Late 4
0.10%
0.07%
0.08%
Average Initial Hold Time
120 sec 43 59
Calls on Hold Over 5 Min 5%
2.1%
4.4%
Denials 1%
0.64%
0.32%

9. Highlights January highlights: Two new stand signs at UCLA
New pick-up and drop-off location information for LAX
WMR integration completed for the Eastern and West Central regions
Google Traffic functionality is now integrated with WMR
Regional Centers Emergency Work Group – Access staff, five regional centers and CalOES