1. SUPERVISING REMOTE STAFF
CHRIS JEWETT
SR FIELD MANAGER
MAP

2. OVERVIEW DEFINITION OF REMOTE STAFF PROs/CONs BEST PRACTICES
THINGS NOT TO DO
GROUP DISCUSSION

3. DEFINITION Remote staff are personnel who work: from home
an office located away from immediate supervisor
an office not shared with other staff members
not at a central designated location
Two Types
Those who work by themselves daily
Those who come to a central location but then travel abroad to complete their work

4. BENEFITS OF REMOTE STAFF
Can maintain a larger operational footprint
Provides flexibility in completing tasks
Lower overhead
Provides flexibility in staff schedules
Increased productivity
Appealing to employees/Access to larger talent pool
Less turnover
Impacts more communities

5. CONs TO HAVING REMOTE STAFF
Security concerns
Lack of constant interaction and sharing
Lack of sharing supplies & equipment
Immediate recognition of good & bad

6. BEST PRACTICES Be the same type of supervisor
Establish, communicate and maintain clear expectations
Have several means of communication
Prioritize your means of communication
Utilize technology to fullest
Have solid SOPs, tools and resources in place
Have evaluation and training programs
Understand your supervisory roles

7. BEST PRACTICES Maintain adequate in-person meetings
Supervise via engagement vs policy driven
Visually review work areas, work visits and trainings
Utilize impromptu visits
Be reliable, but not necessarily predictable
Build team spirit
Take a person interest in your staff
Be consistent with evaluations and expectations

8. BEST PRACTICES Give praise and credit when earned
Understand logistical and geographical constraints
Utilize staff strengths for maximum production
Be quick to identify deficiencies and taking action
Maintain communications with agencies, project POCs and professionals
Access deficiencies fairly
Consistently provide feedback to staff

9. THINGS NOT TO DO Treat remote staff differently
Leave staff to their own means
Make assumptions
Go long periods without visits or communication
Ignore red flags/deficiencies
Allow staff to become stale/stagnant
Expect staff to use personal resources

10. GROUP DISCUSSION
Review the items I presented, and have attendees provide additional ideas, resources, tools and programs
Provide some scenarios to facilitate group discussion

11. QUESTIONS/COMMENTS ?