1. Starter Activity
Complete the worksheet provided by your teacher!

2. Unit 3: Building a Business
Topic 2.3: Quality
Unit 3: Building a Business

3. Learning Objectives
To understand the following key terms (AO1):
Quality
Quality Control
Quality Assurance
To apply how businesses manage quality. (AO2)
To evaluate the uses and limitations of a managing quality strategies. (AO3)
What are we learning today? By the end of the lesson you should be able...

4. Quality
Quality: Achieving a minimum standard for a product or service, or a production process, which meets customers’ needs.

5. Quality Control
Quality Control: ensuring that a product or service meets minimum standards, often through testing of sample products once they have been made.

6. Activity
Complete questions 1 and 2 on the worksheet.

7. Quality Assurance
Quality Assurance: Ensuring that quality is produced and delivered at every stage of the production process, often through making quality the responsibility of every worker.
Quality as part of every process
Quality is everyone’s job
Customers and suppliers
Kaizen
Zero Defects
The Role of Management

8. Activity
Answer questions 3-6 on the worksheet provided!

9. Plenary
As a class we are going to complete the following activity.