1. Business Communication
Source:

2. Letters Standard Letter Parts Heading:
Includes a return address (but no name).
Date:
July 14, 2012 (7/14/2012)

3. Standard Letter Parts
Inside Address: identifies the recipient of the letter
Ms. Patricia T. Higgins
H. R. Veith, Director Addressee
Eisfieren Glaswerk Company name
Blaubachstrasse 13 Street address
Postfach Post office road
D-5000 Köln I District, city
GERMANY Country

4. Standard Letter Parts Salutation:
Follow the style of the first line of the inside address.
Dear Mr. or Ms. Name
Mr. Richard Garcia Dear Mr. Garcia
Mary Dear Mary,
Director of Personnel Dear Director

5. Salutation Addressee unknown, use a polite description:
Dear Alumnus, Dear SPCA Supporter, or Dear Voter.
First line is plural (a department or company):
Ladies and Gentlemen.
Reference or a letter of recommendation:
To whom it may concern.

6. Standard Letter Parts Body: message of the letter.
Complimentary Close:
Sincerely, cordially, best regards, regards

7. Standard Letter Parts Signature block: Cordially, Raymond Dunnigan
Director of Personnel
Sincerely,
WENTWORTH INDUSTRIES
Helen B. Taylor
President

8. Example of business letter

9. Forms of Address

10. Forms of Address

11. Additional Letter Parts
Addressee notation:
PERSONAL, CONFIDENTIAL, or PLEASE FORWARD.

12. Additional Letter Parts
Subject line.
(Re:, In re: )
Subject:
RainMaster Sprinklers
About your February 2, 2012, order
FALL 2012 SALES MEETING
Reference Order No

13. Additional Letter Parts
Second-page heading:
Ms. Melissa Baker
May 10, 2012
Page 2
Ms. Melissa Baker, May 10, 2012, Page 2
Ms. Melissa Baker-2-May 10, 2012

14. Addressee notation

15. Additional Letter Parts
Enclosure notation: appears at the bottom of a letter.
Enclosure
Enclosures (2)
Enclosures: Résumé
Photograph
Brochure

16. Additional Letter Parts
Copy notation
Courtesy copy (cc).
Recipients are listed in order of rank or (rank being equal) in
alphabetical order.
cc: David Wentworth, Vice President
Copy to Hans Vogel
748 Chesterton Road
Snohomish, WA 98290

17. Additional Letter Parts
Postscript
A message that requires emphasis, or a personal note.
P.S., PS., PS:

18. Second Page of a Letter

19. Block Letter Format

20. Modified Block Letter Format