1. A Campus-Based Shared IT Services Framework for the UC
Opening Slide
Current progress and discussion
By Emily Deere, Kian Colestock,
and Gabe Youtsey

2. Why are we here?
Working group charged by the ITLC to draft a conceptual framework for campus-based shared IT services: high quality, consistent, sustainable, broad adoption
Allow campuses to focus on the services that differentiate us rather than commodity IT services that do not
Learn from Current Shared Services to find what works, and how we can support new services
Validate Campus Led – System Backed model
11/24/2018

3. Objective #1: Address Barriers from the Past on creating Shared Services
Centralized model selected versus ‘shared services’ model
Professionalized delivery not uniform across all campuses
Sustainable funding models and governance required for success
Need ROI and metric data to demonstrate opportunities for shared services and elicit adoption from campuses
11/24/2018

4. Slide from Gartner 4

5. Objective #2: Build on current themes for Shared Services
ITLC Pillars
Pillar I — Formalize partnerships with UC Leadership groups to jointly establish principles for common or shared solutions and to develop and regularly maintain shared roadmaps of future direction
Pillar II — Establish the enterprise architecture and technology infrastructure necessary to promote and support interoperability and sharing of IT solutions among and between campuses.
11/24/2018

6. Current Themes cont.
UC Identified Critical Success Factors – Campus Led / System Backed
Strategic Alignment
Effective Governance
Sustainable Funding
Professional Delivery
Information Technology Service Management (ITSM)
Knowledge Sharing
Metrics and Reporting
Working Smarter Program
Working Smarter brings together systemwide, regional and campus-level efforts under one umbrella with a strong commitment from the top: the University is committed to elevating its administrative operations to the same level of excellence as its academic and research enterprise.
11/24/2018

7. Slide from Gartner 7

8. Shared Services Benefits
Promote systemwide strategic directions
Align business processes across campuses
Promote UC architectural standards
Leverage current infrastructures
Reduce IT spend on commodity IT services
Improve service delivery across campuses
Allow for future ITSM Centers of Excellence
Reduce overall cost for UC business services
11/24/2018

9. Shared Services Colloquium
Collaborate on ideas for a UC Shared Services Innovation Center
Framework and tools for campus led shared services
Governance models
Funding models
Knowledge management tools
ITSM Best practices
Learn from Industry leaders
Learn from UC Shared Services leaders and projects
Participate in working groups to expand on current concepts
Network with others in the UC System
Give feedback and determine ways to continue to work together
11/24/2018

10. Questions