1. Multilingual Application Testing
Abhijeet Kadam, Senior Test Engineer
Amit Shelke, Test Engineer
Fiserv India Pvt. Ltd.

2. Abstract
As day by day the organizations are going global, to touch every corner of the market we need to provide the services in every possible language that counts.
If taken in consideration our current market, i.e. US, Spanish is second most spoken language. As we move towards southern part of US, the number of Spanish speakers goes on increasing.

3. Abstract (Continued…)
In order to cater every single end user we must and we do provide our services in Spanish also. To avail the product and / or services in multiple languages successfully, the quality of the content must be superior. In this paper we have tried to enlighten the process and guidelines for the same.

4. Agenda Introduction: Multilingual Application
Need for Multilingual Application
Need for Multilingual Application testing
Testing Strategy and approach
Preventing Post Delivery Defects
Automation in Multilingual Testing

5. Languages worldwide

6. Introduction
Application

7. Backend Frontend Globalisation & Localisation Common Coding and DB
For all UIs
Hello!
¡Hola!
Hallo!

8. Globalisation
Backend of an application to handle different languages which includes:
Character encoding
Currencies
Form data submission
Site search capabilities
Database
Content management systems

9. Localisation Translating and localizing the front end. Text Graphics
Images
Localization contains following activities:
Review of the product translation
Product globalization analysis
Preparation of a source files
QA & application testing.

10. Need for Multilingual Application

11. Need for Multilingual Application testing
Due to the following differences:
Language
Rules and regulations
Laws
Currencies
Formats (Names, Address, telephone numbers, etc.)

12. Testing Strategy and approach
Challenge: Complexity in estimating and strategizing due to multilingual UI and same functionality & backend
Solution:
Logical separation of test cases
Proper strategy and planning
Review Test cases/Strategy/Script

13. Testing Strategy and approach (Continued…)
Benefits:
Less defects
Time saving due to sorting of test cases
Uniform test coverage for all languages

14. Preventing Post Delivery Defects
Challenge: Slippage of defects due to lack of knowledge of language
Solution:
Resources possessing language as well as technical knowledge
Synchronisation between teams working on the application

15. Preventing Post Delivery Defects (Continued…)
Benefits:
Less defects
No violation of laws, rules or regulations
No ambiguities due to language differences.
No third party help needed
No schedule slippage

16. Automation in Multilingual Testing
Challenge: Existing English automation scripts cannot work as it is on non-English language UIs
Solution:
Unique ID for each UI object
Update existing scripts for different languages
Separate language wise sets of scripts with same functionality & backend

17. Automation in Multilingual Testing (Continued…)
Benefits:
Reduction in overall testing cycle
Uniform test coverage

18. References & Appendix https://www.daytranslations.com

19. Authors’ Biography Abhijeet Kadam:
Currently working in Fiserv India Pvt. Ltd. as Spanish tester in QA. Has worked on mobile, Web and IVR testing in Spanish and English languages.
Amit Shelke:
Currently working in Fiserv India Pvt. Ltd. as tester in QA and trained on basics on Spanish language. Has worked on mobile, Web and IVR testing and backend components testing.

20. Thank You!!!