1. May 17, 2018 Deedee Myers, PhD, MA, MSC, PCC
Emotional Intelligence and How to Develop It to
Improve Employee Engagement and Member Experience
May 17, 2018
Deedee Myers, PhD, MA, MSC, PCC

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5. Executive Search P

6. 2017 Innovation Award Winner

7. Emotional Intelligence Topics Today
Definition and Purpose of EQ in the workplace
How EQ adds value
Scenarios for developing/expanding EQ
Case Studies

8. Categories of Leadership
Leadership as a role
Leadership as a way of being

9. Capabilities of Modern Leadership
Intelligence
Technical skills and knowledge of industry
Being a particular kind of self

10. Shift from Rational Machine to Unpredictable Organism
Transform structure
Move from traditional hierarchy to flatter structure
With interactive, independent, and creative processes
No longer does the think it and do it in a box work
Instead of managing machines leaders are now facilitating, orchestrating, a coordinating the work behavior of others
History
Metamorphisms of the business organization from rational machine to dynamic and increasingly unpredictable organism
Transition traditional, hierarchical structure to a more flattened, flexible structure with interactive interdependent and, creative processes.
Emotion is inseparable from the workplace
Organization favors the rational
Social norms are rationally set
Emotions that go beyond the norms are unacceptable
To gain a competitive advantage, valuable employees must be able to adapt to changing environments.
Roles have changed.
Need to facilitate, coordinate, and orchestrate work behavior

11. Leaders Cultivate the Self in Order to Serve Others
C. Changes
1. Social effectiveness skills
2. EI is foundational to effective leadership
3. Working in teams, work groups
4. Personality, ability, and skill play important roles
D. Effective work teams
1. Communicative
Cohesive
Innovative
Grounded with individual member support
E. Individuals with high levels on EI
1. Capable of innovative thought
2. Creative

12. Emotional Intelligence
“ a set of emotional and social skills that influence the way we perceive and express ourselves, develop and maintain social relationships, cope with challenges, and use emotional information in an effective and meaningful way.” Source: MHS

13. Key Indicator of Human Performance
While emotional intelligence isn’t the sole predictor of human performance and development potential, it is proven to be a key indicator in these areas.

14. Evolves Over Time with Intentionality
Emotional intelligence is also not a static factor. To the contrary, one’s emotional intelligence can change over time and can be developed in targeted areas.

15. Contextual Measurement
Measures the interaction between a person and their environment of operation.

16. Social and Organizational Context

19. Case Study # 1 CULTURE: Command and Control One perspective matters
No teaming
Zinger rich
Silo rich
STRATEGIC INITIATIVE:
Develop potential internal CEO candidates
Four internals
What needs to be coached?
Teaming is necessary
Coaching of the individual is helpful - not enough

20. Self-Reporting Bias

22. Value
As a screening tool in hiring, leading to the selection of emotionally intelligent, emotionally healthy, and the most-likely successful employees.
Supplemented by other sources of information, such as interviews, can make the recruitment and selection process more reliable and efficient.
A sound recruiting process leads to higher retention rates and reduced turnover which can result in significant cost savings, improved employee effectiveness, and increased morale.

23. Case Study # 2: CEO Succession
Internal Candidate (97)
External Candidate (130)
What do you notice?
What has been the focus of each candidate?

24. Coordinate - Prepare - Develop - Execute
“ … not just what it means to be an effective leader, but how well they can coordinate, how well they can prepare, how well they can develop ideas and assessments of operational situations—and ultimately what strategies can be employed to address those situations.” Steve Elkins, DCCU

25. “ . . . helped us to tap into a broader base of strategic thinking.”
Cross Functional EI
“ helped us to tap into a broader base of strategic thinking.”

26. Awareness Attention Increased Self-Management Relevant Practices

28. Deedee Myers, Ph.D., MSC, PCC
Thank You!
Deedee Myers, Ph.D., MSC, PCC
@DeedeeMyers
DDJMyers.com
@DDJMyers