1. First Transit Maintenance
Primary Points of Approach

2. It’s Always About People
ASE Certification (National Institute of Automotive Service Excellence)
Paid training for each test
Paid while taking test
$0.15 increase for each successful test
Shops attaining Blue Seal, Manager gets bonus
None of these expenses are budgeted because they pay for themselves

3. Data Collection through Infor (FirstBase)

4. KPI Tracking in FirstBase
Fuel Management
Road Call & Warranty Management
Parts Inventory and Inventory Turns
Fleet Performance Reporting
Tech Productivity
Benchmarking

5. Lean Shop Principles -- 5S

6. Paperless Shop Integral to our Lean Shop Techs armed with iPad
iPad loaded with manuals for each vehicle type
Tells tech what parts needed before service begins
iPad can plug into vehicle diagnostics
WO completed as tech works through task
Tied to Auto-Reorder in FirstBase
Critical step to Predictive Analytics

7. Charts on CPM (Cost Per Mile)

11. Thank You!