1. Geographic Porting Process : FRANCE
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24 November 2018
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2. Required information on porting form
Following details need to be on the porting form to request porting from the losing carrier:
Customer information (name, address, SIRET number)
Name of the losing Operator/ (e.g. OBS, SFR, BOUYGUES, etc.)
Phone number (single number or number including the number range)
Sign date and place
Signature and company stamp
(A porting form is valid 3 months)
24 November 2018
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3. Porting rules
Porting windows during working hours from Monday to Friday:
Timeslots (CET) = 9:00, 9:30, 10:30, 11:00, 14:00, 15:30*
The Switching team is on-call, so porting can also be scheduled during OOH, the weekend, or during bank holidays (if approved by the losing carrier)
*15:30 timeslot not recommended on Fridays (if roll-back or support needed)
Once the service is delivered (circuit/router/trunk), the Porting Desk can schedule the porting (they cannot do this before).
We cannot schedule the porting without valid order.
We cannot schedule the porting in less than 10 working days.
24 November 2018
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4. Reasons for Refusal of Porting Request
Wrong customer name or address
DDIs not portable
Missing DDIs (customer’s contract includes more than the given DDIs)
Wrong Offer Code (MOP field)
Wrong losing carrier
Porting timeslot not suitable
Duplicate order (MOP issue)
In case of postponement, the porting request is valid for 90 days
Missing customer’s signature
Missing company stamp
24 November 2018
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5. Port In Scenario 1 (Confirmation)
Order raised in ordering systems
Porting form is checked by Porting Desk
Order Status: portable
Request from Colt to the losing Operator
Awaiting response from losing Operator
Confirmation from old Operator
confirmation sent to the customer 48hr before porting
Port in on confirmed date
24 November November 2018
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6. Port In Scenario 2 (Rejection)
… Same Scenario 1 until request to the losing carrier
Request is rejected by the losing Operator
Analyse the root cause of the rejection
Porting Desk informs the Customer about the rejection and asks for the missing information
After clarification, a new request is sent to the losing Operator
Awaiting response from losing Operator
… Same as Scenario 1 from confirmation on…
24 November 2018
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7. Technical part (D-Day)
On D-day, the customer must call the Colt local switch technician to bring-to-service the circuit and to start the porting
Colt calls the losing carrier and the range holder (if different)
Colt migrates DDIs on Colt network
Colt tests a sample of DDIs by Colt and OLO
Colt asks the customer to test
When the customer confirms the porting is successful, Colt sends a carrier announcement (APNF)
Colt updates internal tools and databases and closes the order.
24 November 2018
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