1. A Personal Experience in Personnel Management & Human Relations
Presented by:
Virgilio C. Boado, P – IV
of PEQNHS
during the 3 – day Seminar Workshop for School Heads at Bacnotan NHS
August 22 – 24, 2012

2. Prerequisites to Good School Management
Trust
Rapport
Common vision

3. Know what is going on at your school
Ask Questions
But remember
Probe; don’t cross examine
Probe; don’t coach
Inquire; don’t challenge
Uncover; don’t trap
Draw out; don’t pump
Guide; don’t dominate

4. Get out of your office and see what is going on
Walk the halls
Get into classrooms
Talk to teachers and other school employees in a tactful, nonthreatening manner

5. Create a Positive Atmosphere
Don’t let the desk be a barricade
Begin conversations in a friendly and informal manner
Be goal oriented and accomplish identified tasks, but remembering people are people first!

6. Practice active listening
Paraphrase feelings accurately
Paraphrase content accurately—repeat the content of what is heard in own words
Use door openers—”Tell me more…”; “Sounds interesting”
Use acknowledgment responses—”Mm- mm”; “Yes”; “Right”; “Certainly”
Use non-verbals—Look at the person; nod head; lean forward

7. Teacher begins crying Let the teacher cry; then try to reassure
Offer a tissue; remain silent for a while; use a soothing tone of voice
In extreme cases, stop the conversation and reschedule for another time
Try to change the subject; find something in common or something positive to discuss

8. Teacher is angry Smile and give positive responses
Ask, “Is there anything you would like to discuss before with me before we……..
State, “Remember, we are here to work together”
Be confident; maintain good eye contact
Put some distance between you and the teacher
DON’T Argue
DON’T allow the teacher to be abusive
Ignore offensive language
Remain CALM

9. Teacher shows confusion
Ask --“Would you like for me to clarify something?”
Rephrase the statement
Ask --“What is the nature of your confusion?”
State --“I’ll help if I can, or if I don’t know, I’ll find the answer”

10. Teacher is frustrated
Try to minimize stress by talking informally for a brief time
Take a short break, if possible
Explain that perfection is not expected
Emphasize strengths
Try to identify the cause of frustration
Be supportive
Try to make a positive statement

11. Teacher receives suggestions, but becomes defensive
Use another term for “need,” such as “area to strength,” “area for refinement,” or “area” for improvement”
Prepare the teacher during orientation to expect suggestions
Emphasize that everyone can improve
State-- “This is one area I noticed that you might want to work on”
Ask-- “Could you add something to this suggestion?”
Encourage the teacher to express his feelings

12. Be an Empathetic Listener
Demonstrate an open, accepting attitude through body language and furniture placement
Give the staff member complete attention and concentrate on the their words and body language
Limit remarks— let the staff member do most of the talking
Listen and look for feelings
Help the them stay on the subject

13. Be an Empathetic Listener
Don’t think ahead planning an answer— think about what the person is saying
Don’t attempt to analyze the person
Don’t judge or categorize the person or form a biased opinion
Don’t tell a someone “not to feel that way”— that is beside the point—the fact is the they do feel that way
Don’t complete sentences for them

15. The 21 Greatest Ideas In Human Relationships - By Bill McGinnis
1. "LOVE YOUR NEIGHBOR AS YOURSELF“ God's most important commandment for all mankind.
This is the starting point
Q. And who is our neighbor?
Every other person is our neighbor.
But sometimes, no matter how hard we try, we still don't like the other person very much
Q. What can we do in cases like this ?
By Rev. Bill McGinnis, Director - LoveAllPeople.org

16. 21 Greatest Ideas………….
2. FORGIVE THE OTHER PERSON - Neutralize anger/ resentment by making a direct conscious decision to forgive the other person
3. TREAT THE OTHER PERSON THE WAY YOU WOULD LIKE TO BE TREATED.
- The "The Golden Rule"
Apply this rule to almost any situation, and you will not be far wrong. The Golden Rule puts The Law Of Love into action.
The remaining eighteen ideas are specific applications of The Golden Rule to different kinds of situations.

17. 4. SMILE AND BE FRIENDLY .
5. BE COURTEOUS
6. BE TRUTHFUL, WITHOUT GIVING OFFENSE.

18. 7. REMEMBER THE OTHER PERSON'S NAME, AND USE IT FREQUENTLY.
8. DON'T ARGUE
9. FIND AREAS OF AGREEMENT – Relationships are much better this way

19. 10. DON'T CRITICIZE - Criticism is poison to good human relationships
10. DON'T CRITICIZE - Criticism is poison to good human relationships. It builds hostility and bad attitudes. 11. SHOW HONEST APPRECIATION. 12. TRY TO SEE THE OTHER PERSON'S POINT OF VIEW

20. 13. GIVE YOUR FULL ATTENTION TO THE OTHER PERSON WHEN HE IS TALKING
14. TALK ABOUT THE OTHER PERSON'S INTERESTS.
15. ADMIT YOU MAY BE WRONG - This idea is surprisingly powerful and useful!!

21. 16. LET THE OTHER PERSON DO MOST OF THE TALKING
17. LET THE OTHER PERSON TALK ABOUT HIMSELF.
18. LET THE OTHER PERSON TAKE SOME CREDIT.

22. 19. LET THE OTHER PERSON SAVE FACE (maintain dignity)

23. 20. HOLD THE OTHER PERSON, AND YOURSELF, TO HIGH AND NOBLE STANDARDS.
People tend to live up to the expectations others have of them – whether more or less.
21. GO THE EXTRA MILE – do something more than the other person expects of you

24. For effective Human Relations