1. How Do We Measure Soft Skill Acquisition?

2. Employers Consider Collaboration Key Gap in Workplace Competencies
Source: ManpowerGroup Workplace Skills and Competencies Survey

3. Employers…
Hire for hard skills (technical competencies), but fire for soft skills (workplace competencies)
Suffer from “exact experience needed” syndrome
Are replacing entry level jobs with technology, or integrating them into more complex positions
Are experiencing difficulties filling their open positions (34% globally)¹
¹Based on 2012 Manpower Talent Shortage Survey

4. Skills Comparison – Then & Now

5. Lessons Learned
Obtain a complete “Job Success Profile” from each employer (not just the Job Description)
Comprehensive training programs focus both on technical and workplace competencies, and include post-hire mentoring
Sell the candidate to the employer using a well designed “Employment Profile” (not just a resume)
Measure the acquisition of skills, and use certification and test results to prove the success of your training to the hiring manager

6. Job Performance Personality Inventory (JPPI) Scales
Adaptable
Agreeable
Ambitious
Autonomous
Cautious
Communicative
Cooperative
Decisive
Dependable
Emotionally Intelligent
Energetic
Extraverted
Instructive Ability
Interest Seeking
Leadership
Persuasive
Planning & Coordination
Problem Solving
Resourceful
Responsive
Self-Confidence
Self-Developing
Sociable
Socially Attentive
Stress Tolerant

7. Translating Employer’s Requirements into JPPI Scales
Collaboration/Teamwork = Cooperative + Socially Attentive + Dependable
Interpersonal Skills = Communicative + Emotionally Intelligent
Enthusiasm/motivation = Ambitious + Interest Seeking
Presentation Skills = Communicative + Persuasive + Self Confident

8. JPPI Assessment

9. Sample Page from JPPI Report

10. Creating Enabling Environments for Youth

11. Thank You branka.minic@manpowergroup.com www.manpowergroup.com