1. Evaluate the effectiveness of the implementation of change plans
PowerPoint presentation
Unit 341 (M&L 19): Implement change
Evaluate the effectiveness of the implementation of change plans

2. Today’s objectives Recap on previous session
Assess the suitability of techniques used to analyse the effectiveness of change
Understand how to collate valid feedback and information from stakeholders
Understand how to analyse feedback and information against agreed criteria
Be able to identify areas for future improvement
Be able to communicate the lessons learned with those who may benefit

3. Evaluating effectiveness
Why is it important?
Complete group discussion with learners. Ask them to think about an example of when they have evaluated effectiveness.

4. Evaluating effectiveness
When evaluating effectives of change it is important to understand ‘did it work’ and ‘how could it be improved?’
There are many ways in order to gather information to help with this analysis. Examples include:
Interviews
Surveys
Focus groups
Observations
Document reviews

5. Evaluating effectiveness
Interviews You could use this tool to speak to key stakeholders involved in the project to gather their feedback. Surveys You could send a survey out to key stakeholders to gather feedback against a set of criteria. Focus groups You could gather stakeholders together to obtain feedback in a collaborative manner.

6. Evaluating effectiveness
Observations You could complete observations of activity following the change implementation to review working practices. Document reviews These could include records, correspondence and reports.

7. Design a survey to collate feedback on the given scenario…
Collating feedback
Design a survey to collate feedback on the given scenario…
Activity

8. Evaluating feedback
The change plan defined at the start of the project will have given clear objectives, timeframes and costs within which the change should have been delivered. When evaluating the effectiveness of the plan, the feedback and information that has been collected should be analysed against this criteria to make judgement on how effective the implementation has been.

9. Evaluating feedback What does this tell us?
Complete group discussion on what the data is telling us.

10. Evaluating feedback What does this tell us?
Complete group discussion on what the data is telling us.

11. Evaluating feedback What does this tell us?
Complete group discussion on what the data is telling us.

12. Identify areas for improvement
When evaluating the success of any project or change, it is important to identify not only the aspects of the change that worked well and were in line with the original plan, but to also reflect on areas that didn’t go to plan and what could be done differently in the future.

13. Identify areas for improvement
What could we have done to improve these results?
Complete group discussion

14. Identify areas for improvement
What does this tell us?
Complete group discussion on what the data is telling us.

15. Identify areas for improvement
What does this tell us?
Task
Jan
Feb
Mar
Apr
Task 1
Task 2
Task 3
Task 4
Complete group discussion on what the data is telling us.
Completed
Not completed

16. Communicate lessons learned
Why is this important?
Complete group discussion

17. Communicate lessons learned
Following any evaluation it is necessary to ensure that areas of good practice and areas for improvement are shared with all relevant stakeholders to ensure that the learning is taken forward in future change situations.

18. Communicate lessons learned
How could we do this?
Complete group discussion

19. Any questions?