1. Achieving mile high success through virtual tutoring and instruction
Kirk Bradley
Mike Johnston

2. DID YOU KNOW?
Mike Johnston in summer 2016: 146 student office hour visits 143 of these visits were virtual

3. Pilot Program Summer 2015 virtual tutoring offered to 4 math sections
Business Calculus
Calculus 1
Intermediate Algebra
26 Total Students
16 Total Students
23 Total Students
15 Total Students
88% Completion
81% Completion
83% Completion
87% Completion
45 Total Virtual Visits
38 Total Virtual Visits
19 Total Virtual Visits
44 Total Virtual Visits
Give a brief overview of the presentation. Describe the major focus of the presentation and why it is important.
Introduce each of the major topics.
To provide a road map for the audience, you can repeat this Overview slide throughout the presentation, highlighting the particular topic you will discuss next.

4. Virtual Tutoring Data Mathematics
Semester
Date
Courses
# of hours
# of trained tutors
2015.3
Pilot: All MAT1033, One MAC1105 Course; One MAC2311 Course
19.5 Hours: No evening hours
4 Tutors Trained
2016.1
All math courses except MAC 2311, MAC 2312, MAP 2302
36.5 Hours: 3.5 evening Hours
9 Tutors Trained
2016.2
All math courses
41 Hours: 10 evening hours
11 Tutors Trained
2016.3
30 Hours: 10 evening hours
2017.1
38 Hours: 12 evening
*Virtual Tutoring Coordinator Hired
*9 Tutors Trained
Give a brief overview of the presentation. Describe the major focus of the presentation and why it is important.
Introduce each of the major topics.
To provide a road map for the audience, you can repeat this Overview slide throughout the presentation, highlighting the particular topic you will discuss next.

5. Virtual Tutoring Usage
Spring 2016
Fall 2015
Anatomy
Chemistry
Math
Total Class Subjects 2 4 12 11
Total Hours Used
32.7
137.9
1020.9
32.6
26.3
658.9
Total Visits to the Lab
104
156
1782
118
121
1685
Total Students who Used the Service 74 76
364 42 53
571
Average Use (minutes/visit)
18.8
53.0
34.4
16.6
13.0
23.5
Give a brief overview of the presentation. Describe the major focus of the presentation and why it is important.
Introduce each of the major topics.
To provide a road map for the audience, you can repeat this Overview slide throughout the presentation, highlighting the particular topic you will discuss next.

6. Virtual Tutoring Results (Fall 2015)
70.11% of student who used virtual tutoring successfully completed their math course.
64.90% of students who did not use virtual tutoring successfully completed their math course

7. Developmental Mathematics I Results
Tutoring
Utilized virtual tutoring
Did not utilize virtual tutoring
Students That Passed
MAT0018
45.45%
41.85%
Students That Did Not Pass
41.08%
Withdrawals MAT0018
9.09%
17.39%

8. Developmental Mathematics II Results
Tutoring
Utilized virtual tutoring
Did not utilize virtual tutoring
Students That Passed
MAT0028
57.58%
48.20%
Students That Did Not Pass
30.30%
40.42%
Withdrawals MAT0028
12.12%
11.38%

9. Intermediate Algebra Results
Tutoring
Utilized virtual tutoring
Did not utilize virtual tutoring
Students That Passed
MAT1033C
73.91%
54.86%
Students That Did Not Pass
11.60%
28.70%
Withdrawals MAT1033C
14.49%
16.44%

10. College Algebra Results
Tutoring
Utilized virtual tutoring
Did not utilize virtual tutoring
Students That Passed
MAC1105
69.16%
63.20%
Students That Did Not Pass
19.63%
20.3%
Withdrawals MAC1105
11.21%
16.52%

11. Plane Trigonometry Results
Tutoring
Utilized virtual tutoring
Did not utilize virtual tutoring
Students That Passed
MAC1114
78.57%
57.41%
Students That Did Not Pass
7.14%
22.22%
Withdrawals MAC1114
14.29%
20.37%

12. Pre-calculus Algebra Results
Tutoring
Utilized virtual tutoring
Did not utilize virtual tutoring
Students That Passed
MAC1140
91.67%
67.50%
Students That Did Not Pass 0%
19.38%
Withdrawals MAC1140
8.33%
13.13%

13. Calculus with Business Applications I Results
Tutoring
Utilized virtual tutoring
Did not utilize virtual tutoring
Students That Passed
MAC2233
100%
83.13%
Students That Did Not Pass 0%
7.23%
Withdrawals MAC2233
9.64%

14. Analytic Geometry and Calculus I Results
Tutoring
Utilized virtual tutoring
Did not utilize virtual tutoring
Students That Passed
MAC2311
80%
65.38%
Students That Did Not Pass
6.67%
11.54%
Withdrawals MAC2311
13.3%
23.08%

15. Elementary Statistics Results
Tutoring
Utilized virtual tutoring
Did not utilize virtual tutoring
Students That Passed
STA2023
90.91%
73.19%
Students That Did Not Pass
4.55%
14.45%
Withdrawals STA2023
12.35%

16. Lessons Learned
Coordination and planning is critical to program success 1
Learn to manage the flow of students 2
Work collaboratively with your learning management system team 3
Measure student usage 4
This is another option for an Overview slide.

17. Implementation Strategies
Equipment Needs and Costs Waacom Tablet ($50-125) Computer with triple monitors ($1500) Logitech webcam ($30) Open-source screen sharing software (Free) Microsoft OneNote 1
Identify a way to distribute the access link 2
Identify and train tutors! (this step is critical to success) 3
Schedule hours to reflect student needs (for us night and weekend hours were critical) 4
This is another option for an Overview slide.

18. Achievement Milestones
Learning Management System was used to create the virtual the tutoring shell. All students enrolled in a mathematics course had access 1
A link using open-source virtual conferencing software gave students free access to live virtual tutoring 2
Screen capture software was used to record sessions for student review 3
Many times “special” sessions were created for extensive and time consuming topics 4
Many students felt more comfortable not having face to face contact.
Tutoring services provided easy access for students. 5
This is another option for an Overview slide.

19. Microsoft Engineering Excellence
Example Virtual Tutoring Shell:
Microsoft Confidential

20. HOW IT WORKS! LIVE TUTORING SESSION DEMONSTRATION
Microsoft Engineering Excellence
HOW IT WORKS! LIVE TUTORING SESSION DEMONSTRATION
Microsoft Confidential

21. TABLE DISCUSSION ACTIVITY
Microsoft Engineering Excellence
TABLE DISCUSSION ACTIVITY
Microsoft Confidential

22. Microsoft Engineering Excellence
Questions?
Microsoft Confidential