1. USING TECHNOLOGY FOR IMPROVEMENT
P UNIT 2

2. TYPES OF INFORMATION STRUCTURED INFORMATION Detail; Updated;
Based on last events which means accurate data and not subjective;
Records are focused on specialized field.
Include internal activity of organization.
P UNIT 2

3. TYPES OF INFORMATION NON-STRUCTURE INFORMATION Summary; Mouldy;
Focused on future events;
Subjective data;
Record includes any field of facts;
Include internal and external activity of organization.
P UNIT 2

4. TYPES OF INFORMATION SEMI STRUCTURE INFORMATION
Include structure and non-structure of information
P UNIT 2

5. Level of Information in an organization
Management Level
Types of Planning
Types of Decision
Types of Information
Top
Strategic
Non-structure
Middle
Tactical
Half structure
First Line
Operational
Structure
P UNIT 2

6. EXAMPLE OF DECISION Strategic Forcasting of marketing
(non-structure) New product implementation
Tactical Profitable of agent
(Semi structure) Profitable of product
Operational Premium Billing
(Structure) Account System Maintainance and Insurance policies
P UNIT 2

7. TYPES OF USER PROFESSIONAL END USER
Person who specialized in ICT field
END USER
Person who uses computer but not strongly knowledgeable in technical aspect
P UNIT 2

8. END USER PROBLEM Does not meet information requirements
Emotional effects
Process of adaptation between people are different
P UNIT 2

9. INFORMATION SYSTEM DEPARTMENT
COMPUTER MANAGER
SYSTEM DEVELOPER
OPERATIONAL
SUPPORT
P UNIT 2

10. MANAGEMENT INFORMATION SYSTEM
Level
Types of Information system
Name
First Line
Transaction
TPS
Middle
MIS
Top
Decision Support dan Executive
DSS & EIS
All
Office Automation & Expert
Automation &
Expert
P UNIT 2

11. Activity Q1 In your polytecnic, who makes the strategic decision? Q2
Based on your answer which level of management he / she is in? Q3
Give one example of strategic decision that have been made. Explain.
P UNIT 2