1. Lesson 1- Operations Management

2. Lesson 1 – Operations Management
Objectives:
Explain the purpose of Operations Management
Understand the role of an operations manager
Learn how the basic functions of management apply to Operations Management
Identify the basic product development phases

3. Operations Management Their focus is on the product:
Operations Managers
Like other managers, they plan, organize, lead or direct, and evaluate or control
Their focus is on the product:
Designing
Producing
Testing
Packaging

4. Types Operations Managers Some Operations Management roles include:
Human Resources
Accounting
Engineering
Manufacturing

5. Operations Planning
Product Design
Scheduling
Process Improvement

6. Operations Planning- Product Design
Product designs starts with an idea.
Concept is approved and specifications (“specs”) are created
Management approves the specs
Detailed drawings are created
Scale models or prototypes are built
Product is manufactured

7. Operations Planning- Scheduling
Who?
Where?
What?
Why?
When?
Operations managers create and maintain project schedules to keep track of who’s doing what, where and when.

8. Operations Planning- Process Improvement
Repetitive processes for actions (ex. product design to quality control or the customer support process) can be examined and adjusted to create the best product in the most efficient manner, and at the lowest possible cost.

9. Organizing
Operations managers keep production moving and on-time, organize production schedules, team schedules, delivery deadlines, quality assurance and quality control reviews, and final product packaging

10. Other operations management tasks may include:
Organizing
Other operations management tasks may include:
Ordering materials
Ensuring manufacturing has the proper tools
Organizing teams

11. Leading and Directing Product Managers
Know everything about the product
Responsible for products success and marketability
May or may not lead a team or staff
Sometimes make tough calls about their products to protect the company
Follow a product through its lifecycle

12. Evaluating and Controlling
Guarantee products meet company guidelines and customer expectations
Quality Assurance teams (or “QA”)
Perform random inspections on product
Test and evaluate products
Test effectiveness of processes
Give feedback for improvement
Quality Control (or “QC”)
Inspect every product produced
Destroy defective products

13. Lesson 1 – Operations Management
Summary:
Explain the purpose of Operations Management
Understand the role of an operations manager
Learn how the basic functions of management apply to Operations Management
Identify the basic product development phases