1. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 1 CISCO'S SERVICE LOGISITICS AND B2B MAKES BEAUTIFUL MUSIC TOGETHER Miles Frederick – Cisco SSC B2B Program Manager

2. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 2 Cisco – Service Supply Chain (SSC) Deliver World-class Hardware and Technical Field Services that Exceed our Customers Standards for Deployment of Cisco Products and Network Availability Service Supply Chain (SSC) Mission Statement

3. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 3 Cisco B2B: Integrated Value Chain View END USERSEND USERS M2O QTC I2R Channel Partners (Direct, Tier 1 & 2) Maintenance Service Providers Logistics Service Providers Contract Manufacturers Suppliers Prepare Order (Prod., Pricing, Config.) Submit Order (Quote, Verify, PO) Invoice Work Orders Supply Chain Visibility Shipment (Docs., Instruct., Status) F2D Order Status (Changes, Ship Status) Invoice POS Report (Disti) Inv. Report (Disti) Forecast & PO Parts Orders, Inv. Mgmt Financial Svc. Provider or Bank Credit Approval Backlog, AVP Payment Advice STBSTB STBSTB Parts Logistics Providers Delivery Status FE Service Requests FE Activity Status Request Status Order Acquisition & Management Order Fulfillment & Supply Chain Mgmt. Shipment, Receipts Customs Brokers Customs Docs. Spare Parts Replacement & Service Maintenance

4. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 4 SSC B2B Large Volume 24x7 Transactions Speed (2 Hr SLA for Part/FE delivery) Data Accuracy Business Reporting Hands free and Extensible B2B – A Key Enabler

5. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 5 12:00 PM 4:00 PM Moving from Manual to Integrated XML Customer Initiates Request for Service Customer Initiates Request for Service Part & FE Arrive at Customer Site Part & FE Arrive at Customer Site TAC Launched Premium Service Request TAC Launched Premium Service Request Partner Status Timestamps Reported Partner Status Timestamps Reported Automated TPL / TPM Select Automated TPL / TPM Select TPL Notification / Dispatch Request TPL Notification / Dispatch Request Customer Self Service Launch via Web Customer Self Service Launch via Web TPM Notification / Dispatch Request TPM Notification / Dispatch Request Dispatch, Status, Update Dispatch, Status, Update PSD XML Web SVO Submit SVO Submit XML Feed XML SVO Submit XML Feed 8 Minutes

6. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 6 How We used Oracle Business Events Out of the box APIs (when possible) XML Mapping using XML Gateway Use of Trading Partner forms to manage relationship

7. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 7 Ciscos B2B Architecture

8. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 8 Third Party Logistics (including CB and FF) Third Party Maintance Shipping Order (3B11) Shipping Order Status (3B3) TPM DGI Receiving Fulfillment Customs Complaince (3B18) I2R – EB2B Transmissions Shipment Confirmation (3B13) ASN (3B2) Receipt Confirmation (4B2) Order Cancel (3B14) Cycle Count (4C1) Part Master Update (2A1) Requistion (3A4) Material Adjustments (4B3) Export Subinventory Transfer (3B12) Service Request (9Z8) Service Request Status (9Z9) Service Request Update (9Z10) Repair Order (7B5) WIP Data (7B1) Repair Inventory Mgt Quality Data (7C6)

9. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 9 Cisco Service Supply Chain – Symphony Repair 3PL Carrier (CB, FF) Third Party Maintenance Reverse Logistics Repair 7B5 – Work Order 7B1 – WO Status 7C6 – Quality Data Reverse Logistics Return ASN - 3B2 Receipts - 4B2 Repair Shipping - 3A4 Product Update - 2A1 Field Service 9Z8 – FE Request 9Z9 – FE Status 9Z10 – FE Update Logistics 3B11 – Ship Request 3B13 – Ship Confirm 3B14 – Ship Cancel 3B18 – Shipping Doc 3B2 – ASN 3B3 – Shipping Status 4B2 – Receipt Notice 4C1 – Cycle Count 7B5 7B1 3B2 4B2 3A4 2A1 Custom 3B 4B 4C 3B18

10. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 10

11. © 2006 Cisco Systems, Inc. All rights reserved.Cisco ConfidentialPresentation_ID 11