1. Chapter 31
On the Job
2016 Edition
Designingbeautyacademy.com

2. * commit to personal rules - conduct
* first job: prioritize goals
* commit to personal rules conduct
- behavior
* guides you through career

3. Moving from School to Work
* needs of the salon and clients
- ahead of your own
* be on time
* perform
- services
- functions
Nmmu.ac.za

4. Cannot just take the day off
- inconveniences clients
~ may not return
- coworkers
~ resentful

5. -determine the position that is right for you
Out In The Real World
-determine the position that is right for you
-evaluate your skills

6. Thriving in a Service Profession
* career revolves around
- servicing clients
*majority
- truly appreciate your work
*show their appreciation
-with their loyalty

7. Points to guide you Put other first * needs of salon and clients
Be true to your word
* tell the truth
* do what you say you will

8. Be punctual
* on time is respectful
Be a problem solver
* find ways to resolve
Be a lifelong learner
* interesting directions

10. Salon Teamwork
* practice and perfect
- people skills
- team player
Strive to help
Pitch in
* needs to be done

11. Share your knowledge
*also be willing to learn from coworkers
Remain positive
Become a relationship builder
* working relationships
Be willing to resolve conflict
* work constructively
-valued member

12. Be willing to be a subordinate
* beginners
- down in pecking order
Be sincerely loyal
* salon/management
* staff/clients

13. The Job Description
* behave appropriately
* perform services
* conduct business professionally
* document outlines
- duties and responsibilities
- particular position

14. Fulfill these duties:
* future at salon
* financial rewards
Outlines:
* attitudes expected
* opportunities that are available

15. set salary (not hourly) *overtime-more than 40 hours
Compensation Plans
Salary (hourly rate)
* best way to start out
* slightly higher than minimum wage
*** flat rate
- $ per hours worked
set salary (not hourly)
*overtime-more than 40 hours

16. Not in 2012 edition FYI
* high points
* low points
* guaranteed $
-protect you in
slow periods

17. Commission
* percentage of revenue salon takes in
* offered once employee has built up a loyal clientele
* direct result of amount of service $ you generate
* based on percentage
- range %

18. * depends - length of time - performance levels
* until at least 2 years of service:
- may not be able to make a living on straight commission

19. Salary Plus Commission
* receive both
* motivates
- more services
- increasing productivity

20. Tips
* tipping policy
* no-tipping policy
* usual-15%
* tracked and reported
- on income tax return
* beneficial for loan/mortgage

21. Employee Evaluation
* ask for feedback
~improves technical abilities
~customer service skills
* ask senior stylist
- sit in on client
consultation
~ where to improve

22. * manager observe - technical skills
- ways to work more quickly and efficiently
* evaluate skills selling retail products
* benefits your learning process

23. * someone who has the kind of success you want
Find a Role Model
* someone who has the kind of success you want
~ What do they do?
~ treat clients
~ treat staff/manager
~ book appointments
~ continuing education
~ formulate color

24. ~ attitude toward work ~ handle crisis/conflict
~ go to these professionals for advise
~ If having a problem, listen not argue
~help from skilled, experienced co-workers helps you achieve your goals

25. Managing Your Money
Requires financial understanding and planning
*plan for the future
In a corporate structure:
*health and dental insurance
*retirement accounts
*savings accounts
Others must plan on for these on their own

26. Repayment of Your Debts
Responsible adults:
*pay back their debts
Defaulting
*serious consequences to your credit
Know what you owe
*what you earn
Make informed decisions about where your money goes

27. Reporting Your Income
When you receive your paycheck
-taxes/deductions removed
Completing yearly state taxes
-report tips and other income (weddings, private residence, parties)
Serious legal consequences for not reporting
-fines/jail time
-decreasing your borrowing power
-reduces amount of Social Security benefits
Lowers federal loans/grants available

28. Personal Budget
Create a personal budget
Can be simple to extremely complex
Depends on your needs
*standard monthly expenses
Keep track of where your money goes
Plan ahead (bigger expenses)
Stick to a budget

29. Giving Yourself a Raise
Spend less money
*increase at end of month
~invest, save or pay down debt
Work more hours
*salon is busiest
*come early
*stay late
Increasing service prices-when client base is established
*each year or two-reasonable amount
Retail more-makes you more money

30. Take a few minutes and complete the
Personal Monthly Budget Worksheet
(not in book-use handout)
for some items-estimate- example #8.

31. Seek Professional Advice
Seek out advice of experts
Reduce credit card debt
Invest/retirement options
Be an informed consumer
Read bullets

32. Discover the Selling You
Enormous opportunities
Ticket upgrading/upselling services
*recommending and selling additional services
Retailing
*recommending and selling products to clients for at-home care

33. Principles of Selling
Feel good about providing valuable services
Success in sales:
*ambition
*determination
*pleasing personality
*sell yourself
Clients must like and trust you
Every client-potential purchaser

34. Recognize clients needs and preferences
*foundation for success
Be familiar with features and benefits
Recommend only what the client really needs
Adapt your approach
Be self-confident
Generate interest and desire

35. Never misrepresent your services or products
Do not underestimate client’s intelligence
Deliver sales talk
*relaxed friendly manner
*demonstrate use
Do not oversell

36. *maintenance-nails, hands, feet
Psychology of Selling
Figure out the reasons that might motivate someone to buy
*vanity
*personal satisfaction
*solve a problem
Offer honest and sincere advice
Best interests of client
*first consideration
Ask every client
*maintenance-nails, hands, feet
Focus On!!! 1070 Activity

37. Discuss products as you are using them
Place products in client’s hands
Advise-personal benefit
*manageability
*longer-lasting haircolor
Keep retail area clean, well-lit, and appealing
Inform client’s about promotions or sales
Inform about merits of using professional products-offer quick styling lesson

38. Keeping Current Clients and Expanding Your Client Base
*comes back to you
Birthday cards
Provide consistently good service
Be reliable
Be respectful

39. Be positive
Be professional
Use addresses/social media
Business card referrals
Local business referrals
Public speaking

40. Rebooking Appointments
Get client back while still in salon
Talk to him/her
Ask questions/Listen carefully to his/her answers
Talk about condition of their hair
Hairstyling habits at home
Benefits of regular salon maintenance

41. On Your way
Getting started
*steep learning curve
Practice makes perfect
Generous and experienced professionals
*teach you tricks of the trade

42. Commit to perfecting technical and customer service skills
Always be willing to learn
Reap the amazing benefits