1. HINARI – Accessing Articles: Problems and Solutions (Appendix 1)

2. Full-text Article Access Problems
Using the ‘Journals by title A-Z’ list, we are attempting to access a full-text article from the Blood.
Although HINARI users should have access to this journal, we will use this as an example of ‘what could go wrong.’

3. Access problems can be caused by:
failure to properly LOGIN with the institution's User Name/Password
technical problems at the Publisher's website
3) or problems with local systems (configuration of user institution’s
firewall, configuration of browser)
4) The publisher has not authorized access – mostly for Band 2 countries 
Consequently, you may see a message on the Publisher‘ denying access and requesting Sign In or Purchase Short-Term Access.
Note: Your HINARI institutional ‘User Name/Password’ will NOT work.

4. To confirm that you have used the institutional User Name and Password correctly, check that you have the ‘You are logged in’ message.
This also is confirmed in the address or URL search box of the web browser. If properly ‘authenticated’, you will see a URL that begins with:

5. Institutional Firewall Problems
In this situation, a proxy server is blocked by the institution’s firewall. Please check with your computer department to make sure the institution’s firewall does not block proxy servers. The computer system must be able to access HINARI’s proxy server. Insure that you are permitted access to the IP through your institution’s firewall. Otherwise, you will not be able to login properly and access HINARI’s full-text articles.

6. Accessing journals by title 1
NOTE:  If you have problems when you are accessing a full-text journal from HINARI/PubMed (not via the links from the principal HINARI page), there is one other step to check.
If you are unable to access an article from a journal via the ‘Link Out’ icons in HINARI/PubMed, double check this by going to the title in the ‘Journals by title A-Z’ list and also verify the years of volumes available.
Journals can be accessed by title from an alphabetical list. To find “The Lancet” click on “L”.

7. When viewing any page of the Journals by title A-Z list, the green box notes if your institution has access to the contents of the journal. The ! notes that your institution is denied access (predominantly Band 2 although some Band 1).
If you are denied access to a full-text article despite the green box, follow the instructions in the next slide. Note that the ‘years of volumes’ available are listed after the journal title.

8. Double check that you have completed the HINARI LOGIN
Double check that you have completed the HINARI LOGIN.  If this is not the problem, notify HINARI staff so that they can communicate with the Publisher and resolve the problem. This example is an received from a HINARI user in Uganda.
Note: make sure you include your institutional User Name, the name of the journal(s) and other details. Also include a screen capture that contains the URL (Internet address) of the journal (seen next slide).

9. This is the example of the screen capture that was attached to the message for For the JEM article, it noted that This item requires a subscription. The publisher requested that the user Sign in (User Name and Password for individual subscription) or Purchase Short-Term Access.
Note: this screen capture includes the URL of the journal. This information is invaluable to the HINARI staff who will try to resolve the access problem.
You can create a screen capture by clicking on the Print Screen key while viewing the webpage of the journal.  Then paste (edit/paste or control/v) the material into a word processing document and send as an attachment.

10. This additional screen capture notes that the journal is listed on the J page of the Journals by Title A-Z list, that the requested journal issue is available and that, by the green box, the institution should have access to the journal.
If the HINARI authentication system had worked properly, the user would have had access to the journal article.
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11. HINARI – Printing, Copying, Saving and Emailing Articles: Problems and Solutions (Appendix 2)

12. Examples from: Elsevier – Science Direct Nature Publishing
HighWire Press
We will review how to 'print, copy, save or articles' by looking at the options from three principal HINARI publishers. These issues can be complicated as they often also are 'Access' problems.
Note: If you cannot 'access' a full-text article, see the 'HINARI Access Problems and Solutions' document at:

13. In the initial example, we have accessed the table of contents page of a current issue of the Lancet via the Elsevier Science – Science Direct website. From this page, you can access PDF files, Articles or Download PDFs plus, if you click on the Title, you access the html version of the article that will be 'read' by your Web Browser.
Note: in most cases, the HINARI Partner Publishers will have similar options for obtaining a copy of the full-text article.

14. `
We have accessed the HTML/full-text version of the article that is displayed by the Web browser. Also from this page, you can go to the PDF version or the Article option.
The Article option will include a link to the article but not the full text. You will view messages such as:
“If you have a User Name & Password, you may already have access to this article. Please login below' and 'If you do not have a User Name and Password, click the 'Register to Purchase' button below to purchase this article.” (To access the full-text of this article, you will need to LOGIN to HINARI and locate the required issue from the A-Z 'Find journals by title' list.)
Note: The HTML version will include the hypertext links to footnotes and other articles and you can copy/paste from this option. The PDF version appears similar to a print copy. Once downloaded, you cannot copy/paste from this option.
* I may add that they will need to login HINARI to get the full text

15. We have accessed the PDF version of the editorial titled Essential medicines pricing-reform needed. There are two useful options for obtaining a copy of this article:
1) Print (click to print this PDF file or pages from it)
2) Save (click to save this article to your computer or another location)

16. We have clicked on the Print option and, in this case, the commands for a Canon IP1600 printer appear.

17. We have chosen the Save option
We have chosen the Save option. We have been directed to the hard drive of the computer (c:documents/HINARI/). Another option would be to send the file to a flash drive or floppy disk that you have inserted into the computer. In either case, you will be able to save the PDF file and view the article at another time using Adobe Reader software..

18. We now will view some 'problems' when attempting to obtain a copy of an article plus discuss several options.
In Nature, we have accessed an editorial titled 'Science Restored.' You can note the similar functions:
1) Download PDF
2) Send to a friend
Reminder – the Send to a friend option will not result in access to the fulltext article.

19. `
We have attempted to access the PDF file and have come up with a blank page. Plus there appear to be no options/button to return to the previous page.
What options do we have since we cannot access the PDF file in order to print it?

20. ` We have two ways to return to the article:
1) hold down the ALT key and click on the left arrow key
2) return to HINARI via one of the tabs in Web browser. By displaying the History function, we can see the link to the PDF file (457511b.pdf) and also the HTML/full-text article (Science restored:Article:Nature).
Either way, we should be able to return to the article in Nature and 'save' it using the other options.

21. `
We now will look at an article from the HighWire Press American Journal of Epidemiology that is included in the 'Free Access to Developing Economies' list.

22. We have accessed a recent volume of the American Journal of Epidemiology. Note that there is a FREE Full Text (PDF) option for copying the article. We now will discuss 'emergency' options for WHEN the PDF file cannot be opened and copied.

23. One of the options is to create a screen capture of the text from what is displayed by the Web browser. This example has been transferred to a MS Word document. To obtain the complete article, you will need to make a number of screen captures. Also the blue hypertext links will not function.
You can create a screen capture by clicking on the Print Screen key while viewing the webpage of the journal.  Then paste (edit/paste or control/v) the material into a Word Processing document or NotePad and save the file on your computer or flash drive.

24. In this final 'emergency' option starting from what is displayed by the Web browser, we have highlighted (click left mouse cursor and, to include the text, drag the mouse over the document). The material will become highlighted in blue and can be copied (edit/copy or control/c). Again, you will have to repeat the process several times. This method can result in extra material being copied .

25. To save the highlighted material, again paste (edit/paste or control/v) the material into a Word Processing or NotePad file and save the document to your computer or flash drive.
Remember that these two 'copying emergencies' methods are used when the publisher's options (save, print or ) are not available. Reminder - If you cannot 'access' a full-text article, see the 'Access Problems and Solutions' document at:
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