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The Discipline of Reflective Leadership
Hanging The Mirror: The Discipline of Reflective Leadership
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REVENUE - SERVICE CHAIN
Employee Ownership Employee Satisfaction Culture Leadership Revenue Customer Loyalty Customer Satisfaction Quality of Services Leadership Leadership Culture Employee Satisfaction REVENUE - SERVICE CHAIN Employee Ownership Quality of Services Customer Satisfaction Customer Loyalty Revenue
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Employee Satisfaction
Culture Leadership Leadership Employee Satisfaction Quality of Services Customer Satisfaction Customer Loyalty Revenue
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Employee Satisfaction
Culture Leadership Leadership Employee Satisfaction Quality of Services Customer Satisfaction Customer Loyalty Revenue
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Employee Satisfaction
Culture Leadership Leadership Employee Satisfaction Quality of Services Customer Satisfaction Revenue
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Employee Satisfaction
Culture Leadership Leadership Employee Satisfaction Quality of Services Customer Satisfaction Revenue
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Employee Satisfaction
Culture Leadership Leadership Employee Satisfaction Quality of Services Customer Satisfaction Revenue
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Employee Satisfaction Culture Leadership Leadership
Employee Ownership Employee Satisfaction Culture Leadership Leadership Revenue Customer Loyalty Customer Satisfaction Quality of Services
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Above the Line Below the Line Behaviors Skills Techniques Actions
Attitudes Assumptions Values Beliefs Below the Line
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Above the Line Below the Line IN USE ESPOUSED Behaviors Skills
Techniques Actions Attitudes Assumptions Values Beliefs IN USE ESPOUSED Below the Line
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Knowledge Choice Perceptions
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Knowledge TECH HUMAN
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Choice S R
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Perceptions
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Knowledge Choice Perceptions
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Knowledge IN USE Vision Recognition Communicate Conversation
Employee Ownership Employee Satisfaction Culture Leadership Revenue Customer Loyalty Customer Satisfaction Quality of Services Vision Recognition Communicate Conversation Relational Dignity/Worth Listening Involvement Knowledge IN USE
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Knowledge Vision Recognition Communicate Conversation Relational
Culture Leadership Vision Recognition Communicate Conversation Relational Dignity/Worth Listening Involvement Knowledge Employee Satisfaction Employee Ownership Revenue Customer Loyalty Customer Satisfaction Quality of Services
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Definition of Management
work done authority objectives people
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98% 65% 33%
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