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The Discipline of Reflective Leadership

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Presentation on theme: "The Discipline of Reflective Leadership"— Presentation transcript:

1 The Discipline of Reflective Leadership
Hanging The Mirror: The Discipline of Reflective Leadership

2 REVENUE - SERVICE CHAIN
Employee Ownership Employee Satisfaction Culture Leadership Revenue Customer Loyalty Customer Satisfaction Quality of Services Leadership Leadership Culture Employee Satisfaction REVENUE - SERVICE CHAIN Employee Ownership Quality of Services Customer Satisfaction Customer Loyalty Revenue

3 Employee Satisfaction
Culture Leadership Leadership Employee Satisfaction Quality of Services Customer Satisfaction Customer Loyalty Revenue

4 Employee Satisfaction
Culture Leadership Leadership Employee Satisfaction Quality of Services Customer Satisfaction Customer Loyalty Revenue

5 Employee Satisfaction
Culture Leadership Leadership Employee Satisfaction Quality of Services Customer Satisfaction Revenue

6 Employee Satisfaction
Culture Leadership Leadership Employee Satisfaction Quality of Services Customer Satisfaction Revenue

7 Employee Satisfaction
Culture Leadership Leadership Employee Satisfaction Quality of Services Customer Satisfaction Revenue

8 Employee Satisfaction Culture Leadership Leadership
Employee Ownership Employee Satisfaction Culture Leadership Leadership Revenue Customer Loyalty Customer Satisfaction Quality of Services

9 Above the Line Below the Line Behaviors Skills Techniques Actions
Attitudes Assumptions Values Beliefs Below the Line

10 Above the Line Below the Line IN USE ESPOUSED Behaviors Skills
Techniques Actions Attitudes Assumptions Values Beliefs IN USE ESPOUSED Below the Line

11 Knowledge Choice Perceptions

12 Knowledge TECH HUMAN

13 Choice S R

14 Perceptions

15 Knowledge Choice Perceptions

16 Knowledge IN USE Vision Recognition Communicate Conversation
Employee Ownership Employee Satisfaction Culture Leadership Revenue Customer Loyalty Customer Satisfaction Quality of Services Vision Recognition Communicate Conversation Relational Dignity/Worth Listening Involvement Knowledge IN USE

17 Knowledge Vision Recognition Communicate Conversation Relational
Culture Leadership Vision Recognition Communicate Conversation Relational Dignity/Worth Listening Involvement Knowledge Employee Satisfaction Employee Ownership Revenue Customer Loyalty Customer Satisfaction Quality of Services

18 Definition of Management
work done authority objectives people

19 98% 65% 33%


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