1. UK Card Fraud Conference 2012
It’s all a matter of trust
Paul Lucraft – Conference Organiser

2. WELCOME

3. HOUSEKEEPING Please be prompt Turn off or mute mobile phones Breaks
Lunch
Participate
Press
Help – do ask if you need assistance

4. Conference Theme It’s all a matter of trust
Traditional role of banks has been to be trusted, custodian of assets and guarantor of integrity of payments
Solid, reliable, dependable...

6. Values tarnished? Confidence eroded Image impaired
Customers no longer so loyal
Bank’s seen as slow to adapt?

7. Where are we headed? The pace and direction of change
Disruptive competition
Do we understand the new challenges?
When and what to follow?

8. Is it all calm ahead?

9. Or do we think it could be stormy?

10. Use this conference Ask questions
Challenge the norms / test the presenters!
Make connections
Inform and educate
Enjoy yourself!