1. Interpersonal Relationship
Session 19
Interpersonal Relationship
FIRO-B by William Schutz, 1960, USA

2. Interpersonal Relationship
“Interpersonal Relationships” are;
Social Associations,
Connections, or
Affiliations between two or more people
Whether your relationship is with your;
Friend, Colleague Supervisor, Manager, or Customer
We like to either;
Establish,
Maintain and/or
Renew
A close, cool, affectionate, distant relationship

3. FIRO-B Fundamental Interpersonal Relationship Orientation – Behavior.
FIRO-B can be defined as the way in which an individual characteristically relates to other people.
FIRO-B is designed to measure;
The individual’s behaviour towards others
The behaviour he wants from others
Through three dimensions of interpersonal interaction:
Inclusion (I)
Control (C)
Affection (A)

4. Inclusion (I) Control (C) Affection (A)
Behaviour directed towards interpersonal needs of inclusion.
The need to maintain and establish a satisfactory relation with people with regards to association.
e.g., interaction with people, attention, prominence, recognition, prestige, interest and participation.
Control (C)
Behaviour directed to satisfy the need for control.
The need to maintain relation with people interms of power & authority.
e.g., Making decisions, Dominance, Guidance, Giving directions, Influencing, Leading.
Affection (A)
Behaviour directed toward the satisfaction of interpersonal need for affection and love. It centers around feelings of warmth, love, care and friendship.
Lack of affection would mean cold, emotionally distant, dislike and hate.
Affection involves sharing one’s inner anxieties, wishes and feelings.

5. Inclusion is concerned with – IN or OUT
Control is concerned with – TOP or BOTTOM
Affection is concerned with – CLOSE or FAR
Expressed Behaviour (E)
(Actions taken by a person towards others)
Wanted Behaviour (W)
(Required Behaviours from other people that a person feels will satisfy an interpersonal need.

6. INSTRUMENT

7. Scoring
0-1 are very low scores; the behavior described will be hardly ever noticed.
2-3 are low scores; the behavior described will not be noticeable characteristic of the person.
4-5 are borderline scores; although not extreme, the person may display a tendency toward the behavior described for the lower (4) or higher (5) scores.
6-7 are high scores; the behavior will be noticeable characteristic of the person.
8-9 are very high scores; the behavior will be strongly characteristic of the person.

8. Build and Maintain Effective Relationships
A Person with
High Expressed In
Low Expressed In
High Expressed Co
Low Expressed Co
High Expressed Aff
Low Expressed Aff
matched with a person with
High Wanted In
Low Wanted In
High Wanted Co
Low Wanted Co
High Wanted Aff
Low Wanted Aff
Seldom do Relationships Match in these cases;
A Person with
High Expressed In
Low Expressed In
High Expressed Co
Low Expressed Co
High Expressed Aff
Low Expressed Aff
matched with a person with
Low Wanted In
High Wanted In
Low Wanted Co
High Wanted Co
Low Wanted Aff
High Wanted Aff

9. Interpersonal Relationship Needs Ideal or Moderate of I, C, A
Implications in
Interpersonal Relationship Needs
Inclusion
Control
Affection
Expressed
Expressed Inclusion
Wanted
Too Much of I, C, A
Too Little of I, C, A
Ideal or Moderate of I, C, A

10. Implications in Interpersonal Relationship Needs
The DILEMMA
Am I In or Out?
Am I Top or Bottom?
Am I Close or Far?
The ANXIETY
I may not be important
I may not be competent
I may not be likable
The SOLUTION
“Auto suggestions”
I am important
I am competent
I am likable