1. The Adventure Continues
Training Your End-Users

2. Agenda Planning and Prep Training Resources and Materials
Post-Training Resources and Materials

3. Planning and Prep
End-User Training should take place after all UAT items are addressed and completed
Training Goal - A day in the life of an End-User
From login to logout, what will your typical End-User be doing within OU Campus?
Hands-on activity-based training

4. Planning and Prep Determining End-User tasks/responsibilities
Which page types will they need to edit?
Will they be...
editing page parameters?
involved in workflows?
creating new content?
uploading files?
editing navigation/props files?
Are there snippets/assets/widgets they will commonly use?
If possible, group similar End-Users together in the same session

5. Planning and Prep - Tools
End-User Sample Agenda
Adapt to your needs

6. Training Resources and Materials
Example Pages
Individual OU Campus pages for each participant
Presented with text to direct training content
Presentation
Introduction to OU Campus platform and features
Interactive Assessment
Monitor engagement and understanding

7. Training Resources – Example Page
Each End-User participant
Needs their own login credentials
Ideally, each participant has logged in prior to training
Needs their own training example page
These pages will need to be created in advance
The Trainer
Needs to conduct training as an End-User
Same user level/permissions as participants
Needs workflow configuration to match End-Users’

8. Training Resources – Example Page
Create a separate section for training
Create one training example page with guided training text
Make copies of the training example page for each participant
Create an images folder and upload sample images
Publish out the entire section

9. OU Campus Access for Training
Set the Site Access to Admin Only
***Be cautious when changing Access Settings on a live site
Set _resources/ou/template folder Access to Everyone
May also need to set _resources/ou/editor/select-lists/ to Everyone
Set the Training section to Everyone
Alternatively, you can create a Training Group and set access to that group
Set the Default Image Folder to the training images folder
Set other custom Directory Variables
Create and set a Template Group to the Training section

10. Training Resources - Presentation
End-User Training Presentation
A conceptual introduction to OU Campus
Decoupled System
Check-in/Check-out
Assets vs Snippets (vs Widgets)
Gadgets
Unique Features of Implementation
DirectEdit Link
Generic URL to Training Pages

11. Training Resources – Presentation Tools
PowerPoint
Keynote
Google Slides
Prezi
Astronomy Timeline
Haiku Deck

12. Training Resources - Assessment
Interactive assessment presented throughout your training session is an excellent way to monitor the engagement and understanding of your audience

13. Training Resources – Assessment Tools
Poll Everywhere
My Poll
Kahoot

14. Post-Training Resources and Materials
End-User Guide
Reinforces skills and processes discussed during training sessions
Can be text or video form
Give step-by-step instructions to accomplish all tasks/responsibilities included in training
Include screenshots from inside the platform whenever possible
Link to End-User Guide in Add-Ons

15. Post-Training Resources – End-User Guide Tools
Text-based End-User Guides
Infogram
easelly
Thinglink
Video-based End-User Guides
Camtasia
Jing
edpuzzle
YouTube

16. Tips and Tricks During Training... keep your speaking pace slow
pause at the end of each section to allow time for mental processing and questions
make the presentation engaging/interactive
add in short commentary or conversational points
training on a repetitive task?
after the first/second repetition, let the participants prompt you on how to do it
keep an eye on facial expressions and body language
walk around the room to check in on participants
gear your training to an adult audience

17. Tips and Tricks When creating instructional materials...
make step-by-step instructions
each step should be clear, concise, and explain one task
phrase tasks in chronological order
Click OK at the bottom of the pop up menu.
At the bottom of the pop up menu, click OK.
use screenshots
make your screenshots large enough to give them context
add highlighting, boxes or arrows
write in the second person (active voice)
find a guinea pig to test out your instructions

18. Thank you. Barbara McQuillan Software Trainer OmniUpdate
ext 242
outc18.com/surveys