1. Continuous Improvement
Knowing What to Do
Knowing How to Do It
Getting Better Every Day
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2. Who Am I? Who I am What I do What I hope to discover at this workshop
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3. Statistical Thinking Enables people to:
View work within the context of the processes in which it occurs
Grasp the significance of the variation
Value taking the time to understand and reduce the variation
Britz, Quality Progress, June 1997
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4. Statistical Thinking 3 principles
All Work occurs in a system of interconnected processes
View Work as a process that can be studied and improved
Processes are not isolated but interact with the rest of the system.
Variation Exist in all Processes – a fact of life
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5. Statistical Thinking
Understanding and Reducing Variation are keys to Success
Statistical thinking and Statistical methods are not the same.
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6. Resources American Society for Quality
Quality Press
ASQ/NC A&T partnership quality courses
CQIA, CMI, CQT, CQA, CQMgr, CQE, CSSBB
Quality Progress Magazine
And others
Websites for quality related information (handout)
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