1. Chapter 12 Understanding Work Teams

2. Perception Process Organizing Interpreting Impressions
Meaning to the environment 5

3. Factors That Can Influence Perception
The perceiver
The situation
The target

4. Judgmental Shortcuts Selectivity Self-Fulfilling Assumed Prophecy
Similarity
Judgmental
Shortcuts
Stereotyping
Halo Effect 9

5. Managers and Perception
People react to perceptions
Reality is perception 10

6. Shaping Behaviour Positive reinforcement Negative reinforcement
Punishment
Extinction 11

7. Attitudes and Behaviour
Consistent
Alignment
“Walk the Talk” 12

8. Group
Two or more interacting and interdependent individuals who come together to achieve objectives

9. Basic Group Concepts Group roles Group norms
Set of expected behaviour patterns
Attributable to someone who occupies a given position in a social unit
Group norms
Acceptable standards
Shared by group members

10. Basic Group Concepts (continued)
Formal
Basic Group
Concepts
(continued)
Status
Informal
Large
Size
Small 15

11. Cohesiveness-Productivity Relationship
High
Low
Strong Increase
in Productivity
Moderate Increase
No Significant Effect
on Productivity
Decrease in
Productivity
High
Alignment of Group and Org. Goals
Low 16

12. Stages of Team Development
Forming
Storming
Norming
Performing
Adjourning 9 18

13. Teams vs. Groups Synergy Collective performance Goal Share information
Neutral
Positive
Individual
and mutual
Accountability
Individual
Complementary
Random and varied
Skills 19

14. Effective Teams Unified Commitment Good Clear Goals Communication
Relevant
Skills
Effective Teams
Mutual Trust
Negotiating
Skills
Effective
Leadership
Internal
Support
External
Support 25

15. Reinvigorating Mature Teams
Prepare
Train
Team
Encourage 29