1. Organization of the Workshops
21 June 2018
National Palace of Culture
Sofia, Bulgaria

2. Workshops at the EUPAN DG Meeting
Innovative policy labs
New methods for effective selection and recruitment
Improving service delivery standards
The role of SGs in organizational development and internal coordination
EUPAN

3. Workshop on Innovative Policy Labs1
Summary of the findings from the questionnaires on Innovative Policy Labs. 2
Discussion on theoretical aspects of innovation in the public sector 3
Sharing good practices from EU Member States 4
Review of successful projects 5
Challenges for fostering public sector innovation in the future.
WORKSHOP MODERATOR
Mr. Radoslav Milanov

4. Workshop on New Methods for Effective Selection and Recruitment1
A review of and discussion on existing recruitment methods and instruments 2
Use of psychometric testing for assessing the general competencies 3
Good practices for innovative recruitment and selection methods and tools 4
Possible combinations of various recruitment methods and tools 5
Current capability gaps and potential for joint capacity building and knowledge transfer.
WORKSHOP MODERATOR
Mr. Vihar Georgiev

5. Workshop on Improving Service Delivery Standards1
Summary of the findings from the questionnaire on the Citizen’s Charters and Service Delivery Standards 2
Characteristics of the various models 3
Exchange of good practices and experience 4
Possibilities for further cooperation within the EUPAN on common service delivery standards.
WORKSHOP MODERATOR
Ms. Gergana Koleshanska

6. Workshop on the Role of SGs in Organizational Development and Internal Coordination1
Summary of the findings from the questionnaire on the status and role of the Secretary General 2
Review of the characteristics of the various models 3
Exchange of experience and views on the issue 4
Discussion on the organizational aspects of the role of the SG in the public administration
WORKSHOP MODERATOR
Mr. Krassimir Bojanov