1. CAF Common Assessment Framework
a Quality Management Self Assessment Tool
for European Public Administration Organisations
Troika & Candidate Countries, Brussels, 28 Nov

2. Troika & Candidate Countries, Brussels, 28 Nov. 2001 - 2
EFQM Model
Presented in Hong Kong Feb 98.
Troika & Candidate Countries, Brussels, 28 Nov 1

3. CAF for Public Administration
DGs Decision, Vienna, 1998
EFQM, Speyer Academy, EIPA
EFQM model customised to Public Administration Specificity and Needs, e.g.
Leadership (Politics/Management relationship)
Policy and Strategy in Governmental context
Processes in State of Law context
‘Customer’ results : Citizens and other Users
Easy-to-use Instrument
Troika & Candidate Countries, Brussels, 28 Nov

4. Troika & Candidate Countries, Brussels, 28 Nov. 2001 - 4
CAF Methodology
Self Assessment practice
Appointment of an internal group
Basic training in Use of CAF
Two days analytic work
Answering questions with rated answers (five levels of achievement for each item)
Troika & Candidate Countries, Brussels, 28 Nov

5. CAF & IPSG (DGs working group)
A common Q development spread by IPSG
Not a Standard tool
A Resource Centre in EIPA, Maastricht
Assessment results loaded in DataBase
A basis for Benchmarking
A way to learn form Best Practices
Troika & Candidate Countries, Brussels, 28 Nov

6. Troika & Candidate Countries, Brussels, 28 Nov. 2001 - 6
CAF - EIPA’s Web Site
Troika & Candidate Countries, Brussels, 28 Nov